In the ever-candid Shop Talk episode, Whitney and Brianna take a behind-the-scenes dive into the inner workings of their travel businesses, sharing industry insights, frustrations, and successes. In today's episode, they grapple with the intricate dynamics of trip planning and client expectations to the broader questions of workload management and goal-setting. Get tried-and-true experiences and tactical approaches to ensure client satisfaction and business growth, even while managing a team and the intricacies of being a CEO and travel advisor. This episode is a must-listen for travel professionals seeking insights into balancing the fast-paced world of travel planning with sustainable business practices.