Complacency can be a challenge that kills performance in organizations. It often arises after a period of great success and can lead to a drop in quality of work, reduced productivity, and a lack of initiative and engagement. To combat complacency, leaders can lead by example, promote self-awareness, and provide feedback and coaching. They can also focus on the fundamentals, set clear goals and expectations, and measure leading indicators of success. Additionally, leaders can encourage professional development, promote work-life balance, and celebrate small wins to create a culture that counteracts complacency.

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