Welcome back to the MicroAdvice Podcast. Thanks so much for watching and please subscribe to stay informed of more CX leading practices!

Today, our spotlight topic is on Practical CSM.  To learn more head over to https://practicalcsm.com/ 

This small business is on a mission to help customer success leaders, individual CSMs and those who are aspiring to join the profession better understand leading practices for delivering Customer Success services to their customers.

To learn more about the community the Practical CSM team is building, we’re here with founder, Rick Adams.

In this video, you will hear Rick and I discuss:

1.)   How and why he built the Practical CSM Framework?
 
2.) As a long-time CS consultant, Rick discusses some proven CX practices he has seen work well, and how he incorporates these into his business.

3.) Leading practices new CSMs can utilize to start-off their CS careers strong.

4.) How more experienced Customer Success professionals can continuously grow.

5.) Predictions for the Customer Success field evolution over the next few years, and how CS leaders stay abreast of these changes.

If you have ideas for Podcast episodes, please info@microadvisers.com or join me on LinkedIn (https://www.linkedin.com/in/jimbuscaglio).

Stay connected to leading #CX​ practices at https://www.microadvisers.com

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#Customersuccess​​​​ #CX​​​​ #Customer​​​​ #Customerexperience​​​​ #customersupport​ #SaaS​​ #startup​​ #growth #revenue #PM​​ #PracticalCSM #CSM #Businesseducation #Business #Education