Whether from home or the office, many workers still feel more comfortable with physical desktop phones and headsets as opposed to soft phone clients. Darren Knapp from Poly talks about recent innovations to these venerable endpoints.

Managing a Remote Team

Apr 27th, 2020 33m 14s

Business Continuity Planning for Remote Workers

Apr 24th, 2020 33m 46s

How can you help your remote workers when you aren't there? Crisantos talks about AI-enabled analytics, remote coaching, and what the future of remote work may shake up to be.

Advanced Collaboration and Seamless Video Are Finally Here

Dec 14th, 2016 17m 25s

According to the CEO of CafeX, Rami Musallam, advanced collaboration is all about finding ways to eliminate friction in internal company processes as well as while interacting with customers. In this insightful podcast interview we dig into ho

Going Beyond Omni-Channel with Customer Experience Management

Oct 25th, 2016 26m 29s

Customer Experience Management (CEM) is quickly becoming a strategic imperative for brands in a multitude of industries. And it's no wonder, with a recent report stating that within two years CEM will be more important to a customer's percepti

What Type of Collaborator Are You?

Oct 6th, 2016 26m 15s

Have you ever considered what your collaboration style is? What about your colleagues or your boss? In this podcast interview with Leo Tucker, Global Vice President of Marketing at PGi, we dig into the findings of their recent survey that loo

What You Need to Know About Open Source Unified Communications. Podcast with eZuce

Sep 26th, 2016 25m 42s

Open Source UC is consistently one of the most searched for terms on The UC Buyer so we dig in deeper in this information packed interview with Jerry Stabile, CEO and Founder of Commercial Open Source UC vendor, eZuce. We discuss the benefits a

Testing Your Network Readiness Prior to UCaaS Deployment.

Sep 12th, 2016 29m 47s

Over and over at The UC Buyer we have heard that one of the biggest risks to Cloud-based UC is a corporate network that is not up for the job. In this detailed podcast with Stephen Farkough, the Vice President of Information Systems at UCaaS s

The Evolving UCaaS Market with Fuze

Sep 7th, 2016 26m 54s

In this insightful discussion with Derek Yoo, CTO of Fuze (formerly ThinkingPhones) we get into the details on the trends impacting the enterprise communications space and what is driving the movement towards Unified Communications in the cloud

Voice in the Modern Enterprise, Call-Centric Workers and the Rise of Headsets

Jul 15th, 2016 24m 1s

The way we use voice communications in business has changed more in the last 10 years than it has in the last 40. In this information packed conversation with Urban Gillis, Vice President of Distribution and Channel Sales at headset maker Jabra

How Customer Experience Management (CEM) is Becoming the Brand

Jun 30th, 2016 28m 43s

Customer engagements have changed more over the last five years than they have in the previous thirty, according to Natalie Keightley, the Contact Center Product Marketing Lead for the EMEA region at Avaya. Customers are mobile first, demand s

The State of Enterprise Video with Wainhouse Research

Jun 24th, 2016 18m 31s

This year is the year of video, but so was last year, and next year will be the year of video as well. That's according to Ira Weinstein, video conferencing and collaboration specialist and partner at Wainhouse Research. We dig into how the v

How WebRTC is Changing the Game in Contact Centers

Jun 1st, 2016 18m 20s

Improved interactions with customers and greater internal efficiency has always been the promise of WebRTC and with the standard solidifying and Microsoft and Apple getting on board, businesses are now really starting to take advantage of it.

The Confluence of Unified Communications and Contact Center Solutions

May 24th, 2016 22m 57s

As Unified Communications solutions become more widely deployed, companies are beginning to take advantage of them to expand their customer service beyond the walls of their contact center. In this podcast, we discuss this accelerating trend w

Considering WebRTC? What Businesses Developing WebRTC Apps Need to Know

May 17th, 2016 25m 47s

After years of waiting for the standard to become universal, Apple is finally supporting WebRTC in Safari and Microsoft is supporting oRTC (their version) in the Edge browser. The era of browser-based real-time communications may finally be he

The Evolving e911 Landscape and the Enterprise

Apr 27th, 2016 22m 49s

In this informative podcast with Jason Forehand from RedSky, wediscuss e911 (Enhanced 911) and how the evolving communicationslandscape is impacting the ability of businesses to deliveraccurate 911 services to their employees. We dig into t

How Visual Collaboration Can Supersede Video Conferencing in the New Visual Workplace

Apr 22nd, 2016 22m 52s

Web conferencing was a step up. Video conferencing, another step. However, ensuring that meetings are as effective as possible for all participants requires a new paradigm for visual collaboration. In this podcast interview with Dana Corey,

Addressing Some Of Video's Biggest Challenges in the Enterprise

Apr 8th, 2016 26m 10s

CafeX just won Best in Show at Enterprise Connect for their just-announced product, Chime. Chime is a product that looks to bring the simplicity of WebRTC to enterprise video, which it does with some pretty fancy technological footwork. In thi