In this episode Nga Nguyen, Founder of Portalstack, talks about the ways to enhance client experience for small or single-person service providers. He details:

• His background in serial entrepreneurship was the main driver behind Portalstack solving support solutions for small advisory services
• Portalstack as a client management and communication platform target service based businesses minimising manual processes
• How everyone needs to think about client friction from creative professionals to finance services.
• Eliminates manual processes so business service providers  can focus on delivering the core business and access to data
• The trend these days is not about being ‘loyal’ to a company for entire careers but more about pursuing interests in multiple services
• Making informed decisions about service providers’ credibility potentially with competitive pricing
• End to end client engagement lifecycles make or break businesses especially start-ups