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No Harm Done Podcast
No Harm Done PodcastEpisodes
No Harm Done Podcast
No Harm Done Podcast
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We certainly thought so! Plus getting the most out of consumer engagement for everyone involved; and we know that good post-discharge care requires solid discharge summaries, but they’re looking a bit wobbly. 1. QUALITY QUANDARY (Time: 1:25) Ho
Cementing the governance and leadership role in good care; using incident analysis differently and livening up those policies (so people actually follow them!) 1. TLDR (Time: 0.45 ) A Dive into the Impact of Governance and Leadership on Quality
This ep we’re draining swamps and hacking mindsets – and you thought this was a podcast about improving quality… 1. QUALITY QUANDARY (Time: 01:10) Draining the Root Cause Swamp Trbovich P, Shojania KG. Root-cause analysis: swatting at mosquitoe
In this ep we look at the reasons behind the struggle (behind the grind, behind the slog) for improvement (and it’s probably got nothing to do with you); as well as how to build psychological safety and communication again, again, again… Vaughn
It was inevitable – NHD wades into AI for a bit of ChatQI. 1. Intro (Time: 00:25) We don’t often include the intro in the shownotes, but as we banged on about ChatGPT and its deep understanding of quality manager challenges… https://chat.openai
More delving into the nuts and bolts of effective partnering with consumers to make things better. And we found a facilitators playground for you to play in! 1. The (TLDR) Point! (Time: 1:00) Top evidence-based tips for partnering with consumer
We know – it’s obvious. So why is it so rare to see consumer and staff satisfaction addressed in tandem? 1. QQ (Quality Quandary) (Time:1:20) Putting Consumers First and Staff First Too! Successful improvement requires both consumers and staff
There’s a lot riding on quality manager skills – in this ep we discuss what it takes to be great, as well as picking out a couple of essential tasks: building change readiness and making Community/Care Advisory Committees successful. 1. QQ (Qua
OK, sometimes we miss The Point. We just can’t fit the segment into every podcast, with our new abbreviated second season format. But sit back and relax – this entire episode is The Point! (Also – don’t sit back & relax if you’re driving. Keep
We look at the Comprehensive Care Standard and Aged Care Star Ratings – transformative changes in the name of quality. Are these ‘stars’ in the improvement galaxy making a difference? 1. QQ – Quality Quandary (Time: 1.45) Can Quality Ratings h
Education on its own doesn’t make a lot of difference to behaviour – so why do we persist with making it our central change management tactic? We also look at aged care loneliness and a toolkit for designing great consumer experiences – with th
Patient Safety ‘intelligence’ in Consumer Feedback Gillespie A, Reader TW. Online patient feedback as a safety valve: An automated language analysis of unnoticed and unresolved safety incidents. Risk Analysis, August, 2022. https://onlinelibrar
From spreading to embedding Scarbrough, Harry; Kyratsis, Yiannis. From spreading to embedding innovation in health care: Implications for theory and practice. Health Care Management Review: 7/9 2022 – Volume 47 – Issue 3 – p 236-244 doi: 10.109
We’re back! – for Season 2. Looking forward to more human services’ quality revelations, lessons, ruminations – and fun! Shorter episodes will cover 3-4 of our favourite segments in bite-size chunks! 1. Quality Quandary (Time: 1:50) Do quality
We’re back! – for Season 2. Looking forward to more human services’ quality revelations, lessons, ruminations – and fun! Shorter episodes will cover 3-4 of our favourite segments in bite-size chunks! 1. The Point (Time: 2:30) Impact on care qua
We all have them, we all need them, we all suffer in them (at times). Necessary evil or force for good, it’s time to delve into the good, bad and ugly of meetings. And in an ironic tribute to poorly chaired meetings, we have somehow let this po
It’s time to dive into the Aged Care Royal Commission Report – well, the quality and clinical/care governance bits, anyway… 1. QUALITY QUANDARY: (time 8:20) Can RC findings on Q&S in aged care be applied to all human service sectors? So, anothe
Ep 30 is a little different! – it was originally recorded as a videocast for the Australian Safety and Quality Commission’s online program series: Better Care Everywhere, Healthcare Variation in practice – basically a conference held live onlin
We know that compassion and alleviating pain and symptoms generally feature high on consumers’ wish lists. But do healthcare providers feel that the latter is more useful than the former? There’s plenty of science now that suggests that this is
We’re revisiting the gnarly topic of change – this is our third ep on the subject, because there is so much to unpack! And because there is only one way to improve – and that is to change – successfully. And because the stats say we’re still st
Culture – we talk about it constantly. And Patient Safety Culture – we all know what that is – right? And how to create it? This episode delves into the patient safety culture world to look for answers to common – but tricky – questions about t
There are a few sacred cows in the world of quality improvement – as there are in any sector. This episode takes a closer look at some of those cows – to reveal they aren’t so sacred after all. 1. QUALITY QUANDARY Our QQ for this episode remind
As we keep saying, ‘quality’ is about way more than accreditation. But is it also about accounting? Get the quality right and the dollars will follow, so they say. Or will they? 1. QUALITY QUANDARY Our QQ for today reminds us that sometimes it
Ep 24 is a special NHD edition that explores the pandemic from the perspective of healthcare administration, evidence based care and planning. (Otherwise known as the ‘Zoomami’ edition. Advance apologies for the Zoom recording quality which is
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