Confused about the recall? Meredith & Frank explain what went wrong and why it matters – from quality control, customer service, medical, and personal perspectives. That includes the personal cost: Meredith’s daughter was sickened by the taint

Inside Cheerios’s Gluten Free Fiasco - Part 2

Oct 7th, 2015 24m 35s

Inside Cheerios’s Gluten Free Fiasco - Part 1

Oct 7th, 2015 30m 15s

S05E01 - VW - Expertise and Trust

Oct 5th, 2015 24m 24s

What can we learn from the recent scandal to hit Volkswagen? In an age where we need experts to run our world, what role does trust play and what happens when it is violated?

S04E09 - Part 9 - Biased Language

Nov 26th, 2014 8m 13s

Meredith was interviewed about cultural bias in the Quality management community. In part 9, she continues her discussion of how the language is already biased to exclude those who are not familiar with Quality.

S04E08 - Part 8 - Biased Language

Nov 26th, 2014 9m 25s

Meredith was interviewed about cultural bias in the Quality management community. In part 8, she discusses how the language Quality professionals use limits their ability to communicate clearly.

S04E07 - Part 7 - Quality Tools

Nov 26th, 2014 9m 25s

Meredith was interviewed about cultural bias in the Quality management community. In part 7, she discusses how useful the tools are but also how they limit what we can talk about.

S04E06 - Part 6 - Theater & Quality

Nov 26th, 2014 5m 29s

Meredith was interviewed about cultural bias in the Quality management community. In part 6, she discusses how Quality is applied in theater and why it's germane.

S04E05 - Part 5 - My Story

Nov 26th, 2014 5m 59s

Meredith was interviewed about cultural bias in the Quality management community. In part 5, she discusses how she got into Quality.

S04E04 - Part 4 - Certifications

Nov 26th, 2014 9m 25s

Meredith was interviewed about cultural bias in the Quality management community. In part 4, she discusses that she's not against certifications; the purpose they serve; and what needs to be done to make them more relevant.

S04E03 - Part 3 - Self-Fulfilling Prophecy

Nov 26th, 2014 3m 31s

Meredith was interviewed about cultural bias in the Quality management community. In part 3, she discusses how the Quality industry is trapped into a self-fulfilling prophecy because it's biased towards what is current using Quality.

S04E02 - Part 2 - The Biggest Problem

Nov 26th, 2014 6m 25s

Meredith was interviewed about cultural bias in the Quality management community. In part 2, she discusses the biggest problem that occurs because of the cultural bias in the Quality industry.

S04E01 - Part 1 - Quality Industry Limitations

Nov 26th, 2014 7m 44s

Meredith was interviewed about cultural bias in the Quality management community. In part 1, she discusses the limitations the Quality industry has because of its past.

S04E10 - Part 10 - Redefining Quality

Nov 26th, 2014 4m 45s

Meredith is interviewed about cultural bias in the Quality Management community. In Part 10, she discusses the need to redefine Quality so it can become the universal language it should be.

Episode S03E13 - Why Women Give Up on Successful Businesses

Oct 10th, 2014 5m 36s

The business is growing and is successful - so why do women give up on the business? Meredith discusses why women have a built in bias for giving up just when they should be celebrating their success.From her address to the National Associati

Episode S03E12 - Why Theater Majors are Better Managers than MBAs

Oct 10th, 2014 3m 35s

Meredith has nothing against MBAs - she just explains why being a theater major was better training for being an entrepreneur and small business owner that business school.From her address to the National Association of Women Business Owners.

Episode S03E11 - Why Female Business Owners Fail - and How to Break the Cycle

Oct 10th, 2014 3m 42s

Female business owners have special situations that cause them to fail - but there's a way to break the cycle.Meredith uses a real world example she dealt with to illustrate.From her address to the National Association of Women Business Owner

Episode S03E10 - Why Angel Investors Could Be A Bad Move for Your Business

Oct 10th, 2014 7m 39s

Getting an angel investor to invest in your company is the Holy Grail - or is it? Why wouldn't you want angel investment? Meredith gives you several reasons why angel investment may not be right for you.

Episode S03E09 - What My Favorite Sushi Restaurant Taught Me About Customer Service

Oct 10th, 2014 6m 36s

There are a lot of lessons to be learned from your favorite restaurant - Meredith discusses a lesson she learned from her favorite sushi restaurant.

Episode S03E08 - What Do Crisis Managers Do

Oct 10th, 2014 5m 11s

Crisis managers are the ones who hide the dead bodies - right? Not according to Meredith who discusses what real crisis managers do.

Episode S03E07 - The Science of How Smart People Burn Down Good Businesses

Oct 10th, 2014 7m 32s

Why do smart people ruin businesses? It's not because they're dumb.Meredith discusses the Science of Quality - from her address to the National Association of Women Business Owners .

Episode S03E06 - Part 2 - How to Recognize Trademark Scams and Solicitation Letters

Oct 10th, 2014 3m 14s

Meredith continues her discussion of scams you will see when you file a trademark application.

Episode S03E05 - Part 1 - How to Recognize Trademark Scams and Solicitation Letters

Oct 10th, 2014 6m 42s

Meredith describes how you can spot scams when you file a trademark application - and what you can do about them.

Episode S03E04 - How Deming's 14 Points Help

Oct 10th, 2014 5m 2s

An except from an address to the National Association of Women Business Owners about how Deming's 14 points help solve problems.

Episode S03E03 - Explaining Complex Concepts to Customers - Without Boring the Crap Out of Them

Oct 10th, 2014 5m 55s

How do you explain complex concepts to your customers without coming off as a pompous know-it-all or boring them to tears? Meredith points out what you need to focus on.