Few clichés are as well-worn, and grounded in reality, as the dread many Americans feel towards doing their taxes and the loathing they have for the IRS. But as much as the process is despised, relatively little is known about how it could be improved. Reporter Jessica Huseman said that's largely because tax prep companies keep it that way. Brooke spoke to Huseman in 2017 about what an improved system might look like and how tax prep companies work to thwart any such changes.

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