This fortnightly podcast series discusses topics related to delivering health services in the controlled environment of a hospital through to the uncontrolled pre-hospital (ambulance) emergency and disaster arena. It reviews managerial and operational approaches to the different situations and explores how it integrates into the bigger healthcare community. It is not specifically a medical or clinically focused podcast (although clinical care will be discussed in some episodes of course). Whether you are a health care user, health care provider, policy manager or a volunteer first aider, this podcast is designed to challenge and inform. And will be interesting, entertaining ... and about 20 minutes in length. You can get more information at http://www.operationalhealth.comIt is hosted by Craig Hooper, a health and emergency service operations specialist. He has more than 25 years domestic and international experience in operational management, emergency planning, health service delivery and service redevelopment.