Part of the stigma of mental illness and addiction is that those living with these conditions are erratic, unpredictable, and violent. But that simply isn’t true. Join us as Vincent Sabino, the state director for Recovery Innovations International, explains that his organization takes a different approach. Focusing on creating rapport and trust with their guests (and they call the people they serve guests, not patients or clients) improves treatment outcomes and reduces hostility and violence.

We're not afraid of the people that come to us. We don't look at safety from a you to me, like I need to protect me from you. It's safety in the sense of can I get you to trust me to have that conversation about why you're having the worst day of your life? And can we help you get that turned around? ~Vincent Sabino