In Part 3 of this series on Change Management, Jen is once again joined by Spencer Stern, Director of Microsoft Dynamics Practice for Catapult Systems, as well as Alex Hempton, Technology & Innovation Deputy Director for the Performance & Analytics Department at the City of San Diego in California. They continue their conversation from Parts 1 & 2 by including another actual customer in the government space who has been a part of many different projects that have had a change management component.