Bio: Joseph E. Swartz is the Administrative Director of Business Transformation for Franciscan Alliance, a group of 14 hospitals in Indiana and Illinois. He has been leading continuous improvement efforts for more than 20 years, including ten years in healthcare.Joe is a co-author of the book Seeing David in the Stone: Finding and Seizing Great Opportunities81 (Leading Books Press). Joe has also co-authored the book, *Healthcare Kaizen: Engaging Front- Line Staff in Sustainable Continuous Improvements82, with Mark Graban, which was awarded the 2014 Shingo Research and Pro- fessional Publication award. He also co-authored *The Executive Guide to Healthcare Kaizen83 (Productivity Press).Joe consulted from 1993 to 2005, working in automotive engineer- ing, semiconductor manufacturing, industrial product manufactur- ing, pharmaceutical manufacturing, and aerospace assembly.Joe studied Electrical Engineering at Cleveland State University as well as Management at Purdue University, where he graduated as a Krannert Scholar for academic excellence in their master’s program. He lives in Indianapolis, Indiana with his three children.