I've known Michael Lombard for maybe ten years and it's been great to see him make the transition from Lean manufacturing to being a healthcare executive... here is his chapter.

To learn more about the book, including how to buy it, go to www.PracticingLean.com. To learn more about the Batz Foundation, their incredible Batz Guide publications for patients, and to donate, visit www.louisebatz.org. Thanks.

Bio: Michael Lombard, MBA, PMP, is a seasoned leader in Lean Healthcare, currently serving as Chief Executive Officer of Cornerstone Critical Care Specialty Hospital of Southwest Louisiana.

He has a track record of helping hospitals and other care providers radically improve performance through continuous improvement. His specialty is enabling leaders, from the front-lines down to the c-suite, to develop strong Lean Management habits through proven coaching techniques.

Above all, Michael is a lifelong learner, always looking to apply lessons learned at work and home as a father and husband. You can find him on Twitter as [@MikeLombard](https://twitter.com/mikelombard).