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Dame Jackie Daniel: The challenges of being a senior leader in the NHS

Dame Jackie Daniel: The challenges of being a senior leader in the NHS

Released Friday, 30th October 2020
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Dame Jackie Daniel: The challenges of being a senior leader in the NHS

Dame Jackie Daniel: The challenges of being a senior leader in the NHS

Dame Jackie Daniel: The challenges of being a senior leader in the NHS

Dame Jackie Daniel: The challenges of being a senior leader in the NHS

Friday, 30th October 2020
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Dame Jackie Daniel, CEO of Newcastle Hospitals NHS Foundation Trust, talks about her journey from being a nurse to becoming CEO of one of the best performing NHS Trusts in the CQC's national inpatient survey. She shares some of her toughest challenges as a senior NHS leader and explains why the new Complaint Standards are central to organisational culture and patient safety.

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Radio Ombudsman

Radio Ombudsman is our regular podcast hosted by Parliamentary and Health Service Ombudsman Rob Behrens. It features frank conversations on a range of topics including NHS investigations, good complaint handling and improving public services. The Ombudsman makes final decisions on complaints about government departments, other public organisations and the NHS in England. We do this fairly and without taking sides. Visit our website: www.ombudsman.org.ukIntro/outro music (Episodes 15+16): Rhys HamiltonIntro/outro music (Episodes 7-14 and 17): Sea Shanty (Alice in Wonderland) © David Ridley https://soundcloud.com/david-ridleyIntro/outro music (Episodes 1 to 6): Trail by Nobara Hayakawa, licensed under CC 3.0 Source: http://freemusicarchive.org/music/Nobara_Hayakawa/Trail_EP/Nobara_Hayakawa_-_Trail_EP_-_Trail

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