Culture is the non-tangible feeling in your restaurant that create the overall experience for both guest and employee. Culture happens either by design...or default. You don't want to just leave it up to chance...it's been said that even a brok

Episode #2 Interview with Zack Oates

Apr 6th, 2024 37m 21s

When it comes to hospitality...what is your definition? Zack Oates, CEO of Ovation, has a description of hospitality that will leave you with a whole new perspective

Interview with Chef Adam Lamb

Mar 14th, 2024 53m 1s

Joining us today on Restaurant 911 is Adam M Lamb, a seasoned professional chef with over 30 years of experience in the hospitality industry. As the producer andhost of podcasts like Chef Life Radio, Line Check, and Turning the Table, Adam is

Success lies in the preparation

May 10th, 2021 4m 44s

Prepare for war the night before

What happened on March 16, 2020?

Aug 8th, 2020 12m 40s

After 2 decades of leadership in the food and beverage industry, I was faced with a startling new reality and forced to look outside the box!

From “Good” to “Great”

May 5th, 2020 15m 22s

One of the first books that was given to me that had a huge impact on my life as a leader. Today I will cover 3 principles from the book, Good to Great by Jim Collins.

It’s Your Ship

Apr 23rd, 2020 8m 47s

Most of the time, being a leader comes down to doing the smallest things that have the biggest impacts.

What, Why, When, How

Apr 16th, 2020 8m 15s

“People are rewarded in public for what they do in private” Tony Robbins . Today we will be talking about the daily commitments to yourself that must be stronger than anyone watching you.

Catch People doing things right

Apr 10th, 2020 12m 43s

In my early years of leadership, I failed at praising my team and thinking about how my presence is felt in the room. When I began to write down what I wanted the end of the day to look like, it was a game changer.

Eat that Frog?!

Apr 9th, 2020 7m 57s

Procrastination will rob us all of our talent and strengths! Take this easy 2 step process and apply it today!

The 5 Dysfunctions of a Team

Apr 7th, 2020 11m 14s

Learn from my mistake of when I was taking over a team and did not acknowledge these 5 areas.

Covid-19: Time to Wake Up!

Apr 6th, 2020 10m 32s

Fear is the most destructive force for the will and determination of a people! We have been given a wake up call, it’s time for us to be the voice in the wilderness and lead!

Fierce Conversations

Apr 4th, 2020 10m 33s

Today I am going to be talking about how to have an effective face to face "feedback" type conversations. Susan Scott wrote a book about this called Fierce Conversations and we will be talking about her 5 steps to it!

Mindset: How failure brings success

Apr 3rd, 2020 14m 31s

Mindset of a champion. How can we take the lessons of some professional athletes about turning failures into successes!

Begin with the end in mind

Apr 1st, 2020 6m 35s

Today I am going to talk about a principle found in the book “7 Habits of highly effective people.” This was my first book that I had on the subject of personal development and it changed me forever!