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Customer Experience Mastermind: Wear Your Customer’s Shoes, The Love Formula & Answer The Right Questions

Customer Experience Mastermind: Wear Your Customer’s Shoes, The Love Formula & Answer The Right Questions

Released Tuesday, 2nd July 2024
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Customer Experience Mastermind: Wear Your Customer’s Shoes, The Love Formula & Answer The Right Questions

Customer Experience Mastermind: Wear Your Customer’s Shoes, The Love Formula & Answer The Right Questions

Customer Experience Mastermind: Wear Your Customer’s Shoes, The Love Formula & Answer The Right Questions

Customer Experience Mastermind: Wear Your Customer’s Shoes, The Love Formula & Answer The Right Questions

Tuesday, 2nd July 2024
Good episode? Give it some love!
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In this Greatest Hits episode, Lauren DeSouza speaks with customer experience mastermind Howard Tiersky, CEO of FROM, The Digital Transformation Agency. They discuss why you should put yourself in the customer’s shoes, why companies need to be more customer-centric, and what exactly the Love Formula for customer retention is!

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