There’s an old adage in self-pay collections: there are three types of people; those who will pay their bills, will pay but need a nudge, and those who won’t pay. With specifics to medical bills, some individuals certainly can't afford to tackle those expenses, however, some people are able to pay but refuse to do so. In this episode, our hosts Jeff Johnson, Lisa Kirk and Hayden Reece discuss the complexities of why individuals don't pay their medical bills and how limiting consequences on those that are able to pay but choose not to will have lasting impact on the healthcare industry.