Anna Bronshteyn
Service communication master classEpisodes
Episodes of Service communication master class
Mark All
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We talk about four types of customers, which are the driver, the analyst, the amiable and the expressive, mentioned in the customer types model by David Merril and Roger Reid.
Every kind of service communication has its rules even such a classical channel as telephoning. So we are happy to share our tips and tricks with you! :)
What to avoid and what to mind about service communication via social media <3
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