Can we pleaasseeee remember that we are all human here and conflict is inevitable?! Yes, conflict makes everyone uncomfy but that's why it's SO important to have processes and boundaries in place to navigate conflict smoothly. I'm sharing the REAL and RAW way that I approach conflict and how I maintain contracts and standards within my business. ❤️‍🔥

THE JUICY HIGHLIGHTS:
🖤 Valuing integrity for contracts & your client
🖤 Humanizing your approach to conflict
🖤 BTS of my actual response to recent client conflict

THE EPISODE BREAKDOWN:
[0:33] Importance of humanizing your brand, experience, and business as a whole

[1:01] The sticky conversation of conflict resolution

[1:50] Treating a human like a human within your business while still honoring contracts

[2:30] Life-altering events affecting business contracts

[2:59] Contracts are vital, but at the same time they aren't enough

[3:34] Deeply communicating and reiterating the details of client contracts

[4:30] Address everything with your "human hat" on first

[5:20] BTS conversation that my client approached me with

[6:00] Protecting your reaction during client conflict

[7:11] Offering new & adjusted contracts when it feels right 

[8:00] Avoid coming off reactionary and pause for 24 hours

[8:38] Why I love approaching conflict with the "compliment sandwich"

[9:30] Give the benefit of the doubt to everyone and believe we're all doing our best

[10:04] Three steps on how to utilize the "compliment sandwich"

[10:22] My actual response to my client and actively showing you how I communicate clearly & with empathy

[13:03] How are you honoring the inevitable client conflict resolution within your business?
 
[13:55] Own your contracts AND the human experience

[14:50] Why you HAVE to humanize your approach
 
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MORE ABOUT ASH
I am the definition of duality — I swear like a sailor and break rules like it’s my job, but I also hold incredible space for my clients and work my ass off to help them achieve the success they’re after. But I'm also here for the non-preneur woman, too. My background in counseling gives me a unique perspective on what it means to show up, serve, & create connection for those who feel like they've never belonged before.

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