The success of a small business depends on efficient and effective processes, and continuous refining and optimizing these processes will ensure long-term success. Learn more about this topic in our latest episode. 
4:48 Mike, Brook, and A'marri discuss the importance of processes and how they apply to small businesses.
9:11 Mike emphasizes the need to have a process in place for anything you do, especially if it is repetitive
17:38 Mike discusses the importance of making a list of what needs to get done and what needs to wait.
20:19 Mike uses the football analogy which suggests that every person in a company should know what everyone else is doing.
23.57 Mike talks about the golden rule of learning from your mistakes.