Jim joined Security Service Company in October 2004, after almost 20 years in the ownership and management of a successful structural steel detailing firm (in which he still retains an ownership stake). During his tenure, the company has undergone the basic change to a model that centers on an advanced-technology Central Station structure. Making this the essential part of the business has brought major improvement to SSC's ability to serve its customers. Jim also had a major role in the transfer of SSC operations from its old headquarters in Allentown to its modern, fully automated location in Fleetwood, Pa.

"We haven't so much changed the company as gotten back to the basics that made us successful in the first place," he said. "My dad had a great philosophy right from the beginning — he always did things right to benefit the customer. The challenge today is keeping up with technology that's constantly changing, so that we can continue delivering that high level of benefit to the people we serve."