On this episode, Jeff Akin reviews Star Trek Enterprise, Canamar (Season 2, Episode 17). He will examine the leadership approaches of Captain Archer and the Enolian Official.

Customer Service, excellent customer service, is so critical to the success of any venture. In this episode, the Enolian Official provides an amazing example, making him the "Nordstrom" of port officials!

Articles referenced in the episode:Prison Policy InitiativeSalesforce Blog on Customer Service

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