Don Norman settles into his chair, and pulls his blanket up to his chest. On the TV, Dick Van Dyke is about to solve a murder. The room is warm, shades drawn. It’s a good old house. A bit of plaster is coming off the ceiling in the corner, but the house is neat. Every shelf is filled with pictures of family. Don’s been here 40 years, he says. Ever since he and his wife got pushed out of their last home, when the hospital near them started an expansion and bulldozed their old block.