Synergy Organisational Solutions are proud to present the second in our Podcast series focussed on “Creating a sustainable customer loyalty strategy”. During this series, we shall continue our interview with Dr Michelle Dawson, where we will help you to understand whether your:• Services and processes, are agile enough and reflect the rapidly changing expectations and needs of your customer• Innovations and digital strategy adds value to your current and future customer proposition • Customer service blue print is “fit for purpose”• Company is easy to do business with We will also show you how a customer service strategic snapshot will assist your business to create profitable long term customer relationships.If you are interested in growing the profitability of your business and creating sustainable revenue streams through your customers, then download this Podcast.This Podcast will provide you with practical insight and tools for ensuring customer relationship longevity, sustainable profitability and assist you to grow your business.Dr Michelle Dawson, is a specialist in leadership and in implementing enduring customer change programmes. Synergy Organisational Solutions are contact centre and customer services specialists.