As we approach a hard year in 2023, credit unions may see a spike in member delinquency, or cases of members having to foreclose on their homes. When these difficult issues arise, proactive communication with your members is crucial to ensurin

Improving Member Retention with a Better Digital Experience

Jun 8th, 2022 29m 45s

Credit unions have an advantage over other lenders when it comes to retention. Butto keep members happy over the long term, you need to meet them wherever they are.Topics include:How digital servicing tools have moved from optional to nece

The Financial Side of Mortgage Offerings

May 20th, 2022 23m 55s

In this podcast, we explore how credit unions can work towards long-term viability in a fluctuating mortgage market. Listen as we discuss:Current market overviewTraits of profitable credit union mortgage departmentsCredit union cost structur

Outsourcing Strategy for 2022

Jan 28th, 2022 28m 56s

It is anticipated that this year will be slower for the mortgage industry and as a credit union, might be wondering how best to navigate those market conditions. In our latest episode, we are joined by two credit union partners, Matthew Wade

Strategies for Mortgage Market Success in 2022

Dec 14th, 2021 30m 57s

The last 18 months were historic for the mortgage industry. The COVID crisis sparked a record number of refinances and purchase volume remained strong amid limited supply.But nothing lasts forever, and recent industry predictions forecast a ch

Taking the Complications Out of Compliance

May 26th, 2021 24m 59s

The world of regulation and compliance shifts quickly and frequently. Changes in government administration, the economy, and other areas of the market often impact compliance priorities. We are currently in a season of transition. The best thin

Serving Your Members in a Seller’s Market

Apr 26th, 2021 25m 45s

The real estate market has always experienced peaks and valleys, but the current climate is something we’ve never seen before. Buyers today often must make above-asking-price offers just to get a seller's attention, and high-sale prices have m

Increasing Credit Union Profitability

Mar 16th, 2021 30m 52s

Profitability may not be the first thing you associate with credit unions, but in anincreasingly competitive financial services marketplace, it’s more important than ever.For credit unions, one of the most profitable but often overlooked sour

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