In this episode, you'll discover how service excellence, comprehensive staff training, and proactive strategies converge to form a holistic approach to managing cyber risks.

Join us as Matt Tucci, Vice President and Head of Cyber Claims at Sompo International, North America, shares his expertise on the critical role of customer service in managing cyber claims, the indispensable need for continuous employee training, and the significance of pre-incident measures. He also discusses how companies have adapted their responses to the changing nature of cyber risks.


You'll learn:

1. The key role of customer service in cyber claims
2. The crucial need for continuous employee training
3. The value of pre-incident planning in cyber risks
4. The evolution in company responses to cyber threats

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About Matthew:
Matt and his team are responsible for overseeing all cyber, media and technology claims for Sompo International North America’s claims team. Matt has more than 18 years of claims experience in the insurance industry and as a litigator.

Find Matt on LinkedIn: https://www.linkedin.com/in/matthew-tucci-0634b29/

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About Sompo International:
Sompo International is a global specialty provider of property and casualty insurance and reinsurance. Sompo International companies are wholly owned subsidiaries of Sompo Holdings, Inc.

Website: https://www.sompo-intl.com
Industry: Insurance
Company size: 1,001-5,000 employees
Headquarters: Pembroke, Bermuda
Founded: 2001

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About the host Louisa:
Louisa is the Managing Partner of Tittmann Weix LLP, a Chambers-rated insurance law firm with significant expertise in cyber, technology, media, privacy, and shared economy insurance products and claims. She played rugby for the United States Rugby Team and played in the 1995 World Cup. In her free time, she loves to travel with her twin daughters, whether that be hiking in the Swiss Alps or the Azores, visiting London and Paris, or road-tripping on the Oregon and California coast.

You can get in touch with Louisa on LinkedIn: https://www.linkedin.com/in/louisa-weix/

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This podcast is produced by our friends at SAWOO.