On today’s episode, we meet Melanie Morris, Senior Director of Carilion Clinic’s Transfer & Communications Center, based in Roanoke, VA. Melanie currently manages bed placement for two of the system’s six facilities, but will soon take over communications for all locations with the help of TeleTracking. What you'll learn today:

• Lessoned learned while expanding (1:16)• The importance of an EVS liason (2:25)• Managing an off-site Command Center(4:38)• Details of starting a Command Center from scratch(6:53)• Getting support from key players(8:26)• Top 3 Tips to Command Center success (10:49)