The overall patient flow process is made up of numerous touchpoints. How the patient moves through the process is known as "transport," an area where Tom Perry has great expertise. Let's listen in as Tom discusses the important role of transport in overall patient care.

What you'll learn today:• Why is effective transport so important to patient flow? (1:33)• How does transport respond to fluctuations in schedule? (2:47)• The importance of dedicated transporters. (3:15)• Tactics for improving transport systems. (5:56)