Todd Ramsey is back for the second part of his three-part series, sharing his insights on the evolving industry amidst the pandemic. As COVID-19 hit, Todd spoke with many people about starting and restructuring businesses. From fabricators cutting fabric to make face masks, to installers instituting new procedures, Todd highlights the importance of adapting to change in the industry.

Todd stresses the importance of hands-on experience to back up what you’ve learned. With schools like Installers Institute and Mobile Dynamics offering great fundamentals and certification programs, technicians can gain a step ahead. But, it’s not just about learning; it's about practicing your process and building a culture where people want to work.

Todd emphasizes that the relationship between the manufacturer and the technician should be a partnership. If something doesn’t work, don’t just send it back; give as much information as you can to help them improve. With the industry evolving, it’s important to set expectations and stay curious. From mentoring to sponsoring car builds and connecting with kids, Todd's passion for the industry shines through in all he does.

What You’ll Learn:

• What are the 3 steps to troubleshooting?

• How to create a culture people want to work in.

• What SEMA does do as an organization?

• And much more!

Favorite Quote:

“There’s no secret, you just have to keep practicing.” -Todd Ramsey

How to Get Connected:

Ramsey Consulting Group