Brad, Oliver, and special guest Rick Gerber, Service Director for the Young Automotive Group, discuss takeaways and actionable steps from the book Unreasonable Hospitality by Will Guidara.

The 3 Ws of Success

May 7th, 2024 19m 30s

Brad, Oliver, and special guest Rick Gerber, Service Director for the Young Automotive Group, discuss Deion Sanders's Three Ws of Success and how to integrate them into the sales environment.

Be Present

Apr 22nd, 2024 20m 55s

Oliver, Brad, and special guest Rick Gerber, Service Director for the Young Automotive Group, discuss the reasons we tend to not be present when we should, and how to maintain presence in activities, with your customers, and during follow up.

Be a chameleon

Apr 8th, 2024 21m 31s

Oliver, Brad, and special guest Jacob Sobers, General Manager of Young Chrysler Dodge Jeep Ram in Layton, discuss how to adapt to your customers and environment to build trust and nurture long-term relationships with your customers.

What do your customers need?

Mar 25th, 2024 24m 8s

Brad, Oliver, and special guest Jacob Sobers, General Manager of Young Chrysler Dodge Jeep Ram in Layton, discuss how to understand the physical and psychological needs of your customers.

Opeining Up The Customer

Mar 11th, 2024 22m 12s

Oliver, Brad, and special guest Jacob Sobers, General Manager of Young Chrysler Jeep Dodge Ram of Layton, discuss rational and tactics to open up the customer.

Leadership

Jan 4th, 2024 19m 52s

Oliver, Brad, and special guest Danny LePelley, sales professional at Young Chrysler Dodge Jeep Ram of Morgan discuss a framework for leadership to be used from any position in the pack to generate long term success.

How Does Danny Do It?

Dec 19th, 2023 23m 22s

Brad, Oliver, and special guest Danny LePelley, sales professional at Young Chrysler Dodge Jeep Ram of Morgan dig into Danny's 28 years of success in sales to compile some winning tips for sales professionals at any level.

Confirmation

Nov 27th, 2023 20m 36s

Oliver, Brad, and special guest Danny LePelley, sales professional at Young Chrysler Dodge Jeep Ram of Morgan discuss the remarkable boost in sales generated by the simple act of confirming appointments, and how to most effectively get a confir

The Basic Question

Nov 13th, 2023 20m 6s

Oliver, Brad, and Rick Lovell, General Manager at Young Buick GMC in Layton, discuss the the basic question, the reasons it's generally not asked, the pitfalls of skirting it, and most importantly, how to compose it.

Find Feedback

Oct 31st, 2023 23m 37s

Brad, Oliver, and special guest Rick Lovell, General Manager at Young Buick GMC of Layton, discuss the importance of finding feedback, and practical ways to find quality, actionable feedback.

Getting to YES

Oct 17th, 2023 22m 43s

Oliver, Brad, and Rick Lovell, General Manager at Young Buick GMC in Layton, Utah, discuss how to walk through the NOs and get to a YES.

Be Easy to Buy From

Oct 3rd, 2023 20m 30s

Nick Faulkner, Young Powersports Corporate Trainer, Oliver, and Brad discuss three ways to make it easy for your customers to buy from you.

Commitment is a One-Time Decision

Sep 19th, 2023 23m 46s

Brad, Oliver, and special guest Nick Faulkner, Young Powersports Corporate Trainer, discuss how and why commitments can change your mindset, and the steps required to make a commitment.

Shuhari

Sep 6th, 2023 21m 36s

Oliver, Brad, and special guest Nick Faulkner, Young Powersports Corporate Trainer, discuss the Shuhari mastery concept as it relates to sales.

The Silver Bullet

Aug 21st, 2023 21m 20s

Oliver, Brad, and special guest Jared Price, Sales Director with the Young Automotive Group, discuss the difference focus will make in sales, and provide guidance for why, how, and what to focus on to be successful.

Process Perfection

Aug 8th, 2023 21m 57s

Brad, Oliver, and special guest Jared Price, Sales Director with the Young Automotive Group, discuss the importance of defined processes and concrete steps to perfect them.

Do Something, Make a Friend

Jul 25th, 2023 25m 37s

Oliver, Brad, and special guest Jared Price, Sales Director with the Young Automotive Group, discuss two key principles for new and tenured sales people alike: Do Something, and Make a Friend.

Referrals the Right Way

Jul 10th, 2023 23m 17s

Jake Talbot, General Manager of Young Toyota, discusses referrals with Oliver and Brad, focusing on the right way to source quality referrals, and the right way to engage with them.

It’s Your Ship

Jun 26th, 2023 22m 27s

Brad, Oliver, and special guest Jake Talbot, General Manager of Young Toyota, discuss practical steps to developing ownership and leadership - two crucial qualities in generating opportunities and results.

Organization

Jun 12th, 2023 22m 11s

Oliver, Brad, and special guest Jake Talbot, General Manager of Young Toyota, discuss 3 types of organization to push your sales to the next level.

Relationship Selling

May 31st, 2023 23m 26s

Brock Thurgood, Senior Account Executive with KSL.com, Oliver, and Brad discuss why and how to build and effectively leverage relationships in sales.

SPIN to Win

May 15th, 2023 24m 45s

Brad, Oliver, and Brock Thurgood, Senior Account Executive with KSL.com, walk through the SPIN technique of getting to the root of a customer's problem to leverage a product or service-based solution.

Follow Up, Make People Mad

May 1st, 2023 23m 51s

Oliver, Brad, and special guest Brock Thurgood, Senior Account Executive with KSL.com, discuss why follow-up frequently falls through the cracks, and a few strategies to ensure you're making consistent, effective follow-up attempts.

Keeping Good People

Apr 17th, 2023 24m 51s

Special guest Jeramie Young, Area Director over Powersports Operations with the Young Automotive Group discusses 7 areas of focus to retaining good employees with Oliver and Brad.