Article has grown over 24,182% during the past 5 years. Caroline Schein, as the VP People & Culture. As Canada’s Fastest-Growing Company, the executive team has its work cut out from them. Specifically, Caroline is responsible for building Article’s people and culture practices across North America. With more than 20 years of senior leadership experience in the hospitality and retail industry with brands such as Best Buy, a multinational consumer electronics retailer, and Boston Pizza, a North American restaurant chain, Caroline has an MBA specializing in leadership from Royal Roads University, and a MA & PhD in Human and Organizational Systems from Fielding Graduate University. She shares wonderful insights about the future of work & how to build a better company culture.

This episode is brought to you by Peninsula, which offers 24/7 HR, health & safety, and employment support to Canada’s small and medium businesses. For the white-glove treatment and an initial consultation just for CultureING Podcast listeners, head to this link and enter the code "CULTURE".

In this episode, you will learn:

• 4:55 The culture now is not broken, it truly has been remarkable what the team has accomplished. Article’s has 5 core values – be good, be direct, be better, be adventurous, & be genuine – which ground everything Article does from their strategy to their operations. When addressing culture, in their case, it was more a matter of how to build from where Article is at now, and then becoming open and honest about what is it going to take, where do we need to be and how do we get there.
• 6:24 When joining a new organization as an executive, how can you make the transition as successful as possible & learn from the organization about what needs to happen. Here’s a hint, it’s all about starting from a place of listening and learning, while beginning to understand the business well.
• 7:50 The best people & culture systems that can be put in place to ensure that culture stays strong during intense periods of scale.
• 9:05 What success looks like when it comes to building a killer workplace environment where people (or Particles!) thrive.
• 9:50 How onboard makes a big deal out of a new Particle joining the team. Onboarding is very serious to them and they do it well!
• 12:30 The key to being customer obsessed, and sharing that heart for customers across the entire company, especially the executive team.
• 19:30 How Article is still refining its performance management processes and figuring out a way to provide feedback to leaders, not just the other way around.
• 22:37 The fact that accolades and awards are always a secondary priority to employees being happy with where they work.
• 26:40 Caroline’s charge to any new employee, the great new hire, is someone who’s focused on knowing the business. HR professionals specifically need to truly be a partner, making sure that you understand what problems the business is trying to solve, and how to do that through the people & the culture.
• 28:18 How the future is looking both at employee engagement, but even further to the employee’s health & wellbeing
• 33:00 A look at Article’s recruitment process and candidate screening.