Should we hire someone from a non-dental background?

In this episode of The Dental Diaries, I (Aubrey) am joined by Melissa, a new patient concierge at Sullivan Dental Partners. Hiring from a non-dental background may sound sketchy, but Melissa shares how she overcame the transition. From marketing to the dental front office, she's become the best patient advocate because she doesn't use technobabble and helps patients navigate procedures with the most basic communication possible. This approach has contributed to the success of our dental team, enhancing the patient experience as much as possible.

@01:15 Melissa's background

@04:36 Working in Dental Business
@09:23 Learnings in the first 60 days

@12:50 Positive and Bubbly Attitude

@15:30 Calibrating together as a team

About The Dental Diaries Podcast 
 Welcome to the 3D Dentist Team Podcast, The Dental Diaries, where we explore implementing the 3D dentist systems from a team perspective. Join me, Meredith, and my co host, Aubrey, as we share insights on cultivating growth and support within your dental team. Whether you're new to the dental field or a seasoned pro, our podcast dives into topics like effective team dynamics and patient care strategies.

Expect engaging discussions and expert insights to elevate your dental practice. So hit subscribe and join us on this journey to transform your practice with the 3D Dentist team podcast, The Dental Diaries. And like always, keep flossing and stay bossing!

Social Media
Aubrey Rosenbaum 

Instagram - https://www.instagram.com/aubreylayne/

LinkedIn - https://www.linkedin.com/in/aubrey-rosenbaum-000190120/

Meredith Cooper Jones

Instagram - https://www.instagram.com/merecoopjones/

LinkedIn - https://www.linkedin.com/in/merecoop/