In this episode, a follow-on from Episode 243, Maddie & Courtney are joined by Rania from our office. All three ladies have had experience in the support work industry, and provide us with a first-hand view of what support work can look like, including discussing experiences and challenges in the industry.

Rania, worked for a care organisation in admin and rostering of support workers. Courtney as a support worker for a couple of years, primarily supporting people of all ages with mental health. Maddie also worked as a support worker, and a support coordinator, so the three have a combined wealth of experience in the industry.

SDA homes are built for participants with very high support needs, so understanding the complexities of the support work industry can be beneficial for a property owner in understanding the challenges faced on a daily basis by the care team looking after their tenants.

Rania provides examples of challenges in rostering which can stem from workers not being able to fill or work shifts, or even a participant not wishing to be supported by a particular worker, and needing to find alternative supports

Courtney discussed some challenges she faced in the past as a support worker. 

Maddie talks about some of the different duties a support worker may be rostered on to perform including

• Personal Care
• Mobility Assistance
• Medication management
• Meal Preparation
• Household Chores
• Community Participation
• Emotional Support/Companionship
• Skill Development
• Providing Transportation

They discuss active vs inactive overnight supports. Inactive would involve assisting the client with whatever activities they wanted/needed in the evening leading up to sleep time, then you would generally be able to sleep but be available if needed. Active shifts are different in that the support worker is required to be awake for the shift.

They talk about what it's like as a support worker if they can no longer look after the client, either as they have to move on from supporting them, the clients' funding situation has changed, or even if the client no longer wants them as their carer and how that can impact on a carer's own experience.

Listen to this insightful episode on what it is like to be a support worker within the NDIS.

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