Andy Goram speaks to Jo Coxhill, an internal communications expert and employee listener with a passion for improving organisational culture and employee experience. With a background in marketing and extensive experience in internal comms and engagement, Jo has a deep understanding of the nuances of workplace dynamics. In this episode Jo's focus on employee listening strategies, hybrid working, burnout solutions, and building inclusive workplace cultures enables her to share valuable insights of the good, the bad, and the crazy things she hears inside organisations.

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Key Takeaways

• How effective employee listening strategies create a more engaged and productive workforce.

• How to make the most of hybrid working and enhance collaboration and productivity.

• How others are addressing workplace burnout and boosting employee well-being.

• The responsibility on leadership roles in driving employee engagement and satisfaction.

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Key Moments

The key moments in this episode are:00:00:10 - Podcast introduction

00:02:53 - Importance of Listening to Employees 

00:09:41 - Role of an Employee Listener 

00:11:45 - Motivation for Independent Consulting 

00:13:46 - Positive Client Relationships 

00:14:13 - Common Misconceptions about Employee Listening 

00:16:47 - Employee Listening: Fashionable or Genuine Thirst? 

00:21:35 - Pitfalls of Employee Listening 

00:24:50 - Building Trust through Employee Listening 

00:26:13 - The Hybrid Work Dilemma 

00:27:30 - The Pitfalls of Employee-Led Hybrid Working 

00:30:28 - EY's Framework for Hybrid Working 

00:32:00 - Best Practices for Hybrid Working 

00:37:24 - Impact of Hybrid Working on Burnout 

00:40:18 - Rethinking Productivity and Work Hours 

00:41:15 - The Importance of Productivity and Reshaping Work 

00:42:04 - The Gold Standard of Leadership and Employee Listening 

00:43:42 - Creating Harmony and Consensus in the Workplace 

00:45:30 - The Power of Employee Listening 

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Join The Conversation

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Get the full transcript of the episode here