While automated responses can be a helpful way to communicate with customers at scale, there is always a risk that we lose the human element. But when our communication channels are customized and customer-centric in their delivery, they can create a more seamless and meaningful customer experience. In this episode, we hear from the Head of Customer Experience Services Operations for Customer Experience Strategy, Automation & Enablement at HPE, Matt Harmon. 

Brought to you by PREZENT.AI and Executive Producer, Rajat Mishra.