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Clay Clark | The Follow-Up Factor | 3 Steps For Delegating Effectively - The Importance of Accountability & Follow-Up

Clay Clark | The Follow-Up Factor | 3 Steps For Delegating Effectively - The Importance of Accountability & Follow-Up

Released Monday, 1st July 2024
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Clay Clark | The Follow-Up Factor | 3 Steps For Delegating Effectively - The Importance of Accountability & Follow-Up

Clay Clark | The Follow-Up Factor | 3 Steps For Delegating Effectively - The Importance of Accountability & Follow-Up

Clay Clark | The Follow-Up Factor | 3 Steps For Delegating Effectively - The Importance of Accountability & Follow-Up

Clay Clark | The Follow-Up Factor | 3 Steps For Delegating Effectively - The Importance of Accountability & Follow-Up

Monday, 1st July 2024
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Episode Transcript

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0:00

Get ready to enter the Thrive Time Show!

0:30

Welcome back! We are here live broadcasting

0:32

to 44 countries now worldwide.

0:46

We are joined today with Clay Clark and Jose Miranda.

0:54

We are excited to be getting into the

0:56

follow-up factor, the three steps

0:59

for delegating effectively. Now Clay,

1:02

as we get into this, why is this

1:04

training so important for all of the thrivers

1:06

and people watching here today? Because it's

1:08

all about getting stuff done. It's not about the amount of

1:11

stuff you learn, it's about the stuff you get done. You

1:13

get paid for results, you don't get paid for what you

1:15

know. It's about getting stuff done. And your ability to get

1:17

stuff done is what's going to

1:19

ultimately pay you. You

1:22

get paid for what you get done. So today we

1:24

are talking about that topic that so many people struggle

1:26

with. How do you go from knowing

1:28

all this stuff to actually getting it done? I could

1:30

not be more excited about this topic

1:32

because it can be totally game changing and life

1:34

changing for people who know a lot but struggle

1:36

to get a lot done. To

1:40

kick this off, I'm going to read

1:43

a notable quoteable that just blows my

1:45

mind. It

1:47

says, it's from David Novak, he's the CEO of

1:49

Yum Brands. He

1:52

says, one of the greatest failures to

1:54

execute is the lack of follow-up. This

1:56

seems so obvious, yet very few companies place as

1:58

much emphasis on the company as possible. accountability as

2:01

they do on figuring out what

2:03

they want to get done. Steve Reinman,

2:05

who was the president of Pizza Hut when I

2:07

was head of marketing there, is the best ever

2:09

I've seen on this front. He always carried a

2:11

three by five no card in his shirt pocket

2:13

and we saw something that needed to be done.

2:17

He'd pull out the card, write it down. Like

2:20

everyone else who witnessed this, I quickly

2:22

realized that I had better write down the same

2:24

things because he'd surely be

2:26

on me until they got done. Okay, so

2:28

he got results everywhere he went, whether it

2:30

was the president of Pizza Hut or Frito-Lay

2:32

or chairman of PepsiCo because he made a

2:35

point of following up. People often lose track

2:37

of what they've talked about in meetings and

2:39

what they promised to do, but when you

2:41

write it down you won't

2:43

forget it. Clay, begin getting

2:45

into this. Why is it so important that you

2:48

write things down and follow up on things? I

2:50

think everybody should go ahead and hit the rewind

2:52

button and watch that again. Let's just rewind that

2:54

back and just do it all again. I'm not

2:57

kidding. That should be almost like a subliminal, you

3:00

turn that into like a meditative prayer right there. That

3:02

thing is awesome. Now David Novak, I mean this is

3:04

a guy who we're talking about KFC, we're

3:07

talking about Pepsi, we're

3:09

talking about Taco

3:11

Bell, we're talking about, this is like

3:13

the Pizza Hut, we're talking about the fast food champion

3:16

of the world here. This is the CEO and he's

3:18

talking about this. There's a couple nuggets I want to

3:20

make sure you're getting out of this. One

3:22

of you says they don't place emphasis on

3:25

accountability. Most people are not placing emphasis on

3:27

accountability. You have to have an emphasis on

3:29

accountability. Emphasis, meaning what? Well if I say

3:31

the word syllable, if I put the wrong

3:34

em-fast-ess right, the

3:36

wrong em-fast-ess on the wrong syllable, it

3:39

sounds weird. So

3:41

you did you put the right emphasis on the

3:43

right syllable it sounds right, but in business you

3:45

have to get stuff done. You have to emphasize

3:47

getting it done. Accountability is just saying you said

3:49

you would do this, did you do it? You

3:52

said you, that's all it is, it's accountability. People get all worked up

3:54

about it. I mean I don't want to throw somebody

3:56

under the bus like that. If they didn't do it and

3:58

they said they would, it's nothing, they're not a- what

6:00

we wanted to do here. It's it's here's the thing.

6:02

If you work for somebody. Do

6:06

what they do. I

6:09

mean it makes me nuts. If

6:12

you work for someone as a bigger bank account

6:14

than you and you want a bigger bank account

6:16

just do what they do. It's

6:19

ridiculous. Like example like

6:21

clockwork. Am I doing it every single day. I get

6:23

up. I make my to do list. Do I know

6:25

every single day. I get all my emails down to

6:27

zero. I always have my inbox at zero. Every day

6:30

my inbox has been at zero for like 20 years.

6:32

It's always at zero. It's always at zero.

6:34

It's always at zero. And I always have one to

6:36

do list. And I write stuff down and I schedule

6:38

times for it and I have one calendar and I'm

6:40

very good at delegating. And you know

6:43

why. Because I went to people who are more successful than

6:45

me and I said how did you do it. And I

6:47

did that. Then I see these young guys

6:49

mostly guys. I'm sure the girls don't ever do this. You see

6:51

these young guys and I'm like what are you doing there.

6:54

Oh I've got this new time management system I'm

6:56

using. Really. Yeah.

6:59

Is it working well. No. You

7:02

know. Well why would you try to go out

7:04

and do a new thing. Right. If

7:06

you work with somebody. So like Dr. Z.

7:08

He's one of the most successful. He's like the

7:10

Donald Trump of small business. This guy just gets

7:13

stuff done. If I want to be

7:15

successful in a certain area I just look to him as

7:17

a source of wisdom because he knows. If I want to

7:19

learn about time management I go to Lee Cockrell because he

7:21

managed Disney World. I mean if I want to learn about

7:23

PR I go to Michael Levine. We don't want to like

7:26

reinvent the wheel here. So I'm just saying if you work

7:28

with somebody right now and you want to be the head

7:30

of the company. Be smart like this guy and

7:33

look at people who are ahead of you

7:35

who are better than you and go wow

7:37

that person's very good. This is the CEO

7:39

saying he's learning from somebody he goes. This

7:41

guy is awesome. He's the most effective guy

7:44

he's ever seen. So he goes wait

7:46

a minute. I should probably

7:48

do what they do. It's amazing. Final final rant

7:50

and I've done here. I'll see.

7:52

I'll see young people who say I really I really want to

7:55

be in charge of this company. I want to run the company.

7:57

Well look what time the person look what time your boss is

7:59

sending you email. I

42:01

learned at the Academy in Kings Point in New

42:04

York, Okta non

42:06

verba. Watch what a

42:08

person does, not what they

42:10

say. Good

42:12

morning, good morning, good morning. Robert Kiyosaki, The

42:14

Rich Dad Radio Show. Today I'm broadcasting from

42:18

Phoenix, Arizona, not Scottsdale, Arizona. They're

42:20

closed, but they're completely different worlds.

42:24

And we have a special guest today. The

42:28

question of intelligence is if you

42:30

agree with me, you're intelligent. And

42:32

so this gentleman is very intelligent. I've

42:35

done this show before also, but

42:38

very seldom do you find somebody who lines up

42:40

on all counts as a

42:42

Mr. Clay Clark. He's a friend of

42:44

a good friend, Eric, Eric Trump, but

42:47

we're also talking about money, bricks, and how screwed

42:49

up the world can get in a few and

42:52

a half hour. So Clay Clark

42:54

is a very intelligent man and

42:57

there's so many ways we could take this thing. But

43:00

I thought since you and

43:03

Eric are close Trump, what

43:06

were you saying about what Donald who's

43:09

my age and I can say or cannot say?

43:12

Well, first of all, I have to honor you, sir. I want to show you

43:14

what I did to one of your books here. There's

43:17

a guy named Jeremy Thorn who

43:19

was my boss at the time. I was 19 years

43:21

old working at Faith Highway. I had a job at

43:23

Applebee's Target and Direct TV. And he said, have

43:25

you read this book, Rich Dad Poor Dad? And I

43:27

said, no. And my

43:29

father, may he rest in peace. He

43:32

didn't know these financial principles. So I started

43:34

reading all of your books and really

43:36

devouring your books. And I went from

43:38

being an employee to self-employed to the

43:40

business owner to the investor. And

43:42

I owe a lot of that to you. And I just

43:44

wanted to take a moment to tell you, thank you so

43:46

much for allowing me to achieve success.

43:48

And I'll tell you all about Eric Trump. But I just want

43:50

to tell you, thank you, sir, for changing my life. But

43:53

not only that, Clay, thank you, but

43:55

you've become an influencer. More

43:58

than anything else, you've evolved into an influencer.

44:00

where your word has more and

44:02

more power. So that's why I congratulate

44:04

you on becoming. Because as you know, there's

44:06

a lot of fake influencers out there too,

44:09

or bad influencers. Yeah. So

44:11

anyway, I'm glad you and I agree so much

44:13

and thanks for reading my books. Yeah. That's

44:16

the greatest thrill for me today. Not

44:18

a thrill, but recognition is when

44:20

people, young men especially come

44:22

up and say, I read your

44:25

book, Change My Life, I'm doing this, I'm doing this,

44:27

I'm doing this. I learned

44:29

at the Academy, King's Point in New York,

44:32

octa non verba, watch

44:34

what a person does, not

44:37

what they say. Whoa. Hey,

44:39

I'm Ryan Wimpy, I'm originally from Tulsa, born

44:41

and raised here. I

44:43

went to a small private liberal arts college

44:46

and got a degree in business, and

44:48

I didn't learn anything like they're teaching here. I

44:50

didn't learn linear workflows, I learned stuff that I

44:52

am not using and I haven't been using for

44:55

the last nine years. So

44:57

what they're teaching here is actually way

44:59

better than what I got at business

45:01

school. And I went what was

45:04

actually ranked as a very good business school. The

45:06

linear workflow, the linear workflow for us and

45:09

getting everything out on paper and documented is

45:11

really important. Like

45:13

we have workflows that are kind of all

45:15

over the place. So having linear workflow and

45:18

seeing that mapped out on multiple different boards

45:20

is pretty awesome. That's really helpful for me. The

45:23

atmosphere here is awesome. I

45:26

definitely just stared at the walls figuring out

45:28

how to make my facility look like this

45:30

place. This place rocks, it's

45:32

invigorating, the walls are super, it's just

45:34

very cool. The atmosphere is cool, the

45:36

people are nice, it's a pretty cool

45:38

place to be. Very good

45:41

learning atmosphere. I literally wanna

45:43

model it and steal everything that's here at this

45:45

facility and basically create it

45:47

just on our business side. Once

45:50

I saw what they were doing, I knew I had to

45:52

get here at the conference. This

45:55

is probably the best conference or seminar I've ever had. been

46:00

to in over 30 years of business.

46:02

You're not bored, you're awake, alive the

46:04

whole time, it's not pushy, you don't

46:06

try to sell you a bunch of

46:08

things. I was looking to learn how

46:10

to just get control of my life,

46:12

my schedule, and just get a control

46:15

of business. Planning your time, breaking it

46:17

all down, making time for you know

46:20

the F6 in your life, and just

46:22

really implementing it and sticking with the

46:24

program. It's really lively, he's pretty

46:27

friendly, helpful, and

46:29

very welcoming. I attended a conference a

46:31

couple months back and it was

46:34

really the best business conference I've ever attended.

46:36

At the workshop I learned a lot about

46:38

time management, really prioritizing what's

46:40

the most important. The biggest takeaways are you

46:42

know you want to take a step-by-step approach

46:44

to your business. Whether it's marketing, you know

46:47

one of those three marketing tools that you

46:49

want to use, to human resources. Some of

46:51

the most successful people and successful businesses in

46:54

this town, their owners were here

46:56

today because they wanted to know more from Clay

46:58

and I found that to be

47:00

kind of fascinating. The most valuable

47:02

thing that I've learned is diligence,

47:04

that businesses don't change overnight. It

47:06

takes time and

47:09

effort and you got to go through the ups and

47:11

downs of getting it to where you

47:13

want to go. He actually gives you the roadmap

47:15

out. I was stuck didn't know what to do

47:17

and he gave me the roadmap out step-by-step. We've

47:19

set up systems in the

47:21

business that make my life much

47:23

easier. Allow me some time freedom.

47:25

Here you can ask any question

47:28

you want, they guarantee it'll be

47:30

answered. This conference like motivates me

47:32

and also give me a

47:34

lot of knowledge and tools. It's up

47:36

to you to do this. Everybody can

47:39

do these things. There's stuff that everybody

47:41

knows. But if you don't do it,

47:43

nobody else can do it for you.

47:45

I can see the marketing working and

47:48

it's just an approach that makes sense.

47:50

Probably the most notable thing is just

47:52

the income increase that we've had. Everyone's

47:55

super fun, super motivating. I've been here

47:57

before but I'm back again because it

47:59

motivates me.

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