Khoros Customer Experience
Titans of Customer EngagementEpisodes
Episodes of Titans of Customer Engagement
Mark All
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Welcome back to Titans of Customer Engagement, A Customer Experience Podcast proudly presented by Khoros. This week is a fun one with Khoros VP of Automation, Gijs Van De Nieuwegiessen.With a background in user experience and conversational AI
Welcome back to Titans of Customer Engagement, A Customer Experience Podcast proudly presented by Khoros. This week we sit down with Matthew Cowan, Community and Knowledge Manager for LogRhythm.After a successful community relaunch, Matthew’s
Welcome back to Titans of Customer Engagement, A Customer Experience Podcast proudly presented by Khoros. This week we sit down with Maria Ogneva, Sr Director of Community & customer marketing at Invoca to break down how to build a wide-reachin
Welcome back to Titans of Customer Engagement, A Customer Experience Podcast proudly presented by Khoros. This week we sit down with Maris Ogneva, Sr Director of Community & customer marketing at Invoca to break down how to build a wide-reachin
Welcome to Reading Between the Waves: A bite-sized take on what’s happening in the world of digital engagement.It’s clear that travel brands need to expand their reach into new channels and customer engagement methods, but what might be the be
Welcome to Reading Between the Waves: A bite-sized take on what’s happening in the world of digital engagement.Today’s episode focuses on servicing customers in the face of crisis. In an age when everyone can be a video journalist or digital c
Welcome back to Titans of Customer Engagement, A Customer Experience Podcast by Khoros. You don’t often get to dive into the minds of some major community nerds, but today you are in luck.“Crawling out of primal community mud” comes Khoros’s B
Welcome to Reading Between the Waves: A bite-sized take on what’s happening in the world of digital engagement.In today’s episode, we will compare the publishing workflows of two teams. When anyone goes to publish a post on any form of social
Welcome to Reading Between the Waves: A bite-sized take on what’s happening in the world of digital engagement.Today’s episode focuses on the high cost of low agent retention. Losing and hiring frontline customer care agents can cost more than
Welcome back to Titans of Customer Engagement, A Customer Experience Podcast by Khoros. We are thrilled to be joined by Khoros’ Director of Change Management, Ramona Maher .Change is inevitable, but the way you approach and plan for it can mak
Welcome to Reading Between the Waves: A bite-sized take on what’s happening in the world of digital engagement.Today’s episode is all about the need to implement guerrilla marketing tactics on TikTok. Whether or not your brand is planning to o
Welcome back to Titans of Customer Engagement, A Customer Experience Podcast by Khoros.We are very excited to be joined by Khoros Senior Strategist, Brittany Harris. And if there is one thing we learned today, it’s that TikTok is NOT just for
Welcome back to Titans of Customer Engagement, A Customer Experience Podcast by Khoros. We are very excited to be joined by our own living legend, Allison Fasching, Khoros Customer Solutions DirectorAllison has a really unique perspective on
Welcome back to Titans of Customer Engagement, A Customer Experience Podcast by Khoros.We are very excited to be joined by the Head of Partner & Customer Engagement for Lyft Bikes, Scooters & Transit, Chris Vetrano (@cvetrano).This Khoros Tit
We’re honored to be joined by Legendary Khoros Titan, and one of our most respected Atlas contributors, Stan Gromer, Director of Community at Upwork.With over 20 years of experience, including running gamer forums before he even got to highsch
Our guest today is none other than Legendary Khoros Titan, Claudius Henrichs, Head of Community at Dataiku. He brings a wealth of knowledge and experience as a passionate community member throughout the years.Claudius has been noticing more aw
Working in digital engagement is a constant learning process filledwith many opportunities to test, learn, and change directions. If there is one thing you can take away from today's guest, it’s that learning and shifting is all part of the gro
In the digital age, brand marketing and customer support are proving to be a strong partnership in sharing and understanding what customers want. If there is something to be learned from today's guest, it’s that all organizations can benefit f
That's a wrap on season one of the Titans of Customer Engagement podcast! We’re hard at work bringing you more strategic conversations with your peers and leaders about creating the world’s greatest customer experiences in season two.We though
Community is a word we’re all familiar with, and it’s a product of human instinct. Today, companies bank into that natural draw to create thriving, engaging networks where their customers can connect and solve problems together.In this episode
Lurker is a word that sounds sly or secretive at best. Consider how our perspective about non participatory online community members changes when we call them listeners, browsers, visitors, consumers, or learners.In this episode, we speak with
We’re spending the majority of our time on digital devices; now more than ever. And, as we look to the future, we’ll all need to be aware of where we spend our digital attention.If a work community doesn’t have ease of access with their curren
You either love bots or you hate them. If you hate them, you just haven’t experienced one that’s been done right yet.Auburn Berry, Director of Social Media, PR, Brand Activation & Guest Relations at European Wax Center, works hard with her tea
You might think you’re doing a great job creating an online community, but if your users don’t think so, too, then you have a lot of improving to do. That’s why it’s crucial to listen to your users and put their journey in first place in your o
Building a successful community is about building a forum where everybody’s development is not just recognized, but nourished.This key principle is what makes the Adobe Experience League such a success.In this episode, I interview Keith Bucha
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