This week, Trade Secrets is all about the fam — fam, or familiarization, trips, that is! Hosts Emma Weissmann and Jamie Biesiada are joined by Theresa Chu-Bermudez, owner of Get Out! Custom Travels, co-host of the Tin Lounge Podcast and the creator of Fam with Intention. They talk about all of the ins and outs of fams: how to find them, how to prepare for them, what to do on a fam, and what to do after the trip is over. 

This episode is sponsored by Air France-KLM. 

Further resources:

Theresa Chu-Bermudez

• Theresa’s agency, Get Out! Custom Travels, online and on Instagram
• Fam with Intention online and on Instagram

Tyson Wharton, owner and founder of Sioux Empire Travel, and his fam trip do’s and don’ts:

Do:

• Be on time and on schedule
• Dress and act professionally
• Be positive, helpful, mindful and respectful of other guests on the property
• Introduce yourself to your sales managers, BDMs, other travel advisors and hotel staff
• Pack a bunch of business cards
• See the place through your clients’ eyes
• Be prepared — pack comfortable shoes
• Be grateful, be kind, be awesome

Don’t:

• Approach other guests and try to sell them your services
• Treat this as a vacation — it’s work
• Complain
• Break the rules of a site inspection
• Act a fool
• Take calls during inspections and important fam appointments, but you can work in your room or on down time if you need to
• Annoy or overwhelm your BDM, hosts or managers

Mentioned in this episode:

• Gimbals for your phone
• Future Leaders in Travel Retreat
• Trello

Thanks to our friends at The Hive for helping solicit questions for this season of Trade Secrets! 

Need advice?

Call our hotline and leave a message: 201-902-2098

Email us: tradesecrets@travelweekly.com

Theme song:

Sock Hop by Kevin MacLeod

Link: https://incompetech.filmmusic.io/song/4387-sock-hop

License: https://filmmusic.io/standard-license

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See omnystudio.com/listener for privacy information.