In this podcast lesson, we’re going to look at how to respond to telephone enquiries, and how to handle requests from callers. To respond properly to enquiries, you should be able to answer the caller’s questions and give them the informatio

BEP 02 - How to Lead a Meeting

Mar 14th, 2022

This podcast is from the beginning and end of a meeting held to discuss some urgent building work at a factory. It’s going to be run in a more formal style with firm direction from the chairperson because it involves making a decision about a

BEP 04 - Business Negotiations - General Skills

Feb 27th, 2022

In this podcast we’re looking at negotiating. A negotiation is a discussion that should result in an agreement or business contract. The discussion is usually between two parties - or organisations - trying to reach an agreement satisfactory

BEP 36: Talking about your Company and Work

Feb 14th, 2022

Meeting new people is an important part of working in a business environment. The contacts we make on an everyday basis help us to expand our knowledge about our business and create a network of people who we can turn to for help or advice wit

BEP 82: Small Talk - Discussing a Colleague

Jan 31st, 2022

IntroductionSmall talk is essential in business. Whether you’re speaking to a colleague, a client or a customer, a little social chat will help to strengthen the relationship you have with them.Small talk doesn’t need to be limited to inform

BEP 48: Sales - Pitching New Offers

Jan 16th, 2022

IntroductionWhen you call a customer on the telephone to makes a sales pitch, you are essentially cold calling, and the customer is not likely to know what your call is about until you explain why you are calling. It is important to explain a

BEP 62: Handling Serious Disagreement

Dec 23rd, 2021

Internal disputes may arise in your workplace when two people are hostile toward each other’s opinions, or if they cannot work out a disagreement. When handling a serious disagreement between two people, you should ensure that you listen to

BEP 29: Cold Calling: Arranging Meetings

Dec 11th, 2021

IntroductionThere are a number of ways in which cold calls can be effective. One is for the selling organization to start with a high quality, up-to-date database consisting of qualified potential clients that have an interest in the product

BEP 65: Discussing Someone's Performance

Nov 28th, 2021

Discussing someone’s performance refers to analysing their strengths and weaknesses. Managers often have to discuss the performance of those in their team. This is usually because a manager’s appraisal goes on an employee’s record and also he

BEP 50: Business Meetings - Discussing Business Proposals

Nov 7th, 2021

A meeting to discuss a business proposal is usually an integral part of creating a business plan. While it is common for the proposal to be written by one person, it is also common for team members or prospective clients to be available durin

BEP 59: Giving a Verbal Report

Oct 19th, 2021

Giving a verbal report is often an urgent task that comes up when your manager cannot wait for a written report. A verbal report may need to be prepared quickly since it is usually related to issues that are urgent and need to be resolved as

BEP 40: Negotiating - Kicking Off and Outlining Your Position

Sep 27th, 2021

Making successful negotiations is an important part of working in a professional context. It is important to remember that you should define your position clearly before you enter a negotiation. In order to define your position, you need to be

BEP 69: Making Future Plans

Sep 22nd, 2021

IntroductionIn this podcast lesson, we’re going to listen in on a business meeting where colleagues are making plans for the future.We’re going to focus on three main areas of language in this lesson. First, we show you how to ask for and gi

BEP27: Business Small Talk - Discussing Attitude and Performance

Sep 4th, 2021

There is a time and a place to talk about employee attitude and performance. Often this is done in an informal situation, sometimes when a manager is new or is taking over a team of new employees. There are many ways of discussing employees an

BEP 54: Resolving Internal Conflicts

Aug 22nd, 2021

Internal conflicts can arise in the workplace about commonplace issues when employees feel that their expectations are not being met. There may be many reasons for an employee feeling dissatisfied or unhappy, and if such issues are not resolv

BEP30: Being Assertive and Standing your Ground

Jul 29th, 2021

Although it’s not the same in all business cultures, standing up for yourself, or being assertive, is an important communication skill in Western business culture. You’re more likely to get respect from your colleagues and superiors if you sta

BEP 67: Saying 'No' in the Right Way

Jul 20th, 2021

IntroductionMost of us find it difficult to say ‘no’ when someone asks us for a favour, don’t we? It’s difficult to say ‘no’ when you know someone needs your help. It becomes even more difficult to say ‘no’ in the workplace, because you don’t

BEP 34: Making Persuasive Arguments

Jun 20th, 2021

When you think about it, so much of business involves influencing others. Sometimes, the influence effort is effort-less. On other occasions, though, you will encounter objections. In this podcast, you will hear techniques that work, that help

BEP42: Clarifying and Confirming Instructions

Jun 14th, 2021

When you’re given verbal instructions, it’s essential that you clarify anything you don’t understand or are unclear about. Even if you feel you’ve understood everything correctly, it’s a good idea to repeat back the instructions to whoever ga

BEP 56: Interviewing in English

May 30th, 2021

In this podcast lesson, we will look at the many types of questions you can ask while interviewing someone. Some questions are open-ended and others are close-ended, and there are a number of categories of questions, such as past-performance q

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