In this episode 66, I had an interesting conversation with Toni Keskinen, a CRO, an author, a chairman, a founding partner and he wears many more hats and is also a catalyst for customer and market driven transformation. We talked the aspects around what does customer centricity really mean and went into the details around the role of AI and ML into strategic discovery, design and implementation. Stay tuned for more interesting conversations from the (XTrawAI.com) podcast series on machine learning and AI applications.