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Jokima Hiller
Your Hospitality Moment that MentorsEpisodes
Jokima Hiller
Your Hospitality Moment that Mentors
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My retirement dream is to show up at my hotel and Make the Bank Deposit! Having managed so many hotel owner's money, I know the importance of this responsibility. Let's take each step, one at a time.--- Support this podcast: https://podcast
Not all advice you will receive is good advice! So, be careful. But the advice I share with you in this episode is tried and true. --- Support this podcast: https://podcasters.spotify.com/pod/show/betonhospitality/support
Welcome to my 50th Podcast Episode! How important are names? In this episode, I'll share with you the turning point experience that made me realize how important my name is as well as the names of our hospitality positions! Thank you all for be
Sorry folks but this is another naked person story! Only this one is much weirder and probably funnier!!--- Support this podcast: https://podcasters.spotify.com/pod/show/betonhospitality/support
Learn how and why it's important to build your network of Industry Professionals, your contacts!--- Support this podcast: https://podcasters.spotify.com/pod/show/betonhospitality/support
WELCOME to another INTERVIEW EDITION with Guest Jill Woods! Mentoring Moments include the following when training a new hire within the hotel sales department on the complexity of citywide events: 1. Breakdown tasks and information over time.
I remember the first time a hotel guest yelled at me! Yes, he called me "stupid" in front of a lobby full of people. I share with you what I wish someone would have told me on that day. ** NO TEASER ** NO AD--- Support this podcast: https:/
You just had to be there or experience it yourself! Trying to plan, execute, and be involved in an event is truly challenging. My WYFA Experience is just one of those truly challenging times!--- Support this podcast: https://podcasters.sp
3 Stories in 1 - Go with me on my first manager on duty shift where I encountered 3 very challenging situations. Be sure to listen to the backstory, Season 3, Episode 2. --- Support this podcast: https://podcasters.spotify.com/pod/show/beto
WELCOME to an INTERVIEW EDITION with Guest Martin Greene! Greene's Bio: Martin Greene is currently the Director of Human Resources at the Sheraton Grand Chicago! Over 25 years of experience within the hospitality industry ranging from dish
"A Holiday to Remember!" is a different sort of "Christmas Story"! While my story may be a little late, the lesson will be right on time. ***"7 EASY Ways to Show Your Employees YOU Care!" is available online at www.outskirtspress.com/showyouca
WELCOME to another INTERVIEW EDITION with Guest Jill Woods!Wood's Bio:Currently Dual Director of Sales for Aimbridge Hospitality in the Indianapolis Downtown market representing the Courtyard by Marriott at the Capitol and the Residence Inn
Listen to another one of my TRUE Stories with an embedded lesson for Everyone! Aretha Franklin (RIP) was my guest and she would make her room reservations directly with me. She only used cash and while this presented a dilemma for management, e
I really needed a mentor to coach me through this situation because I am sure I handled it all wrong! I was angry when I walked into one of our guestrooms that was occupied by a group of little girls and the birthday girls' mom. The mom had all
Who manages lost and found at your hotel? Is there a policy in place? Following the policy may result in prize possessions!--- Support this podcast: https://podcasters.spotify.com/pod/show/betonhospitality/support
I remember this day like it was yesterday. . .I was going over the hotel's financials at the Owner's Meeting! I had to explain why we had spent thousands of dollars on, yep, Hot Chocolate! What a day!--- Support this podcast: https://podcas
Opening a hotel as the General Manager, you tap into your strengths but also uncover your weaknesses! I will share with you one of my uncovered weaknesses.--- Support this podcast: https://podcasters.spotify.com/pod/show/betonhospitality/su
WELCOME to another INTERVIEW EDITION with Guest Jill Woods!Wood's Bio:Currently Dual Director of Sales for Aimbridge Hospitality in the Indianapolis Downtown market representing the Courtyard by Marriott at the Capitol and the Residence Inn o
Listen to how the security staff of this hotel forgot how to silence the fire alarm!--- Support this podcast: https://podcasters.spotify.com/pod/show/betonhospitality/support
In the hospitality industry, a smile is a part of your uniform! So, when a candidate doesn't give one in the interview process, you have to wonder if they are good for your Hotel. --- Support this podcast: https://podcasters.spotify.com/pod
Sometimes, there's just no way around it. . .you have got to terminate someone, even via text message! Seriously, this episode is about following proper procedures when it comes to managing the company's money. --- Support this podcast: htt
Encountered a homeless woman whom I treated with friendly and professional hospitality service. --- Support this podcast: https://podcasters.spotify.com/pod/show/betonhospitality/support
I remember leaving the hotel after working the midnight shift, equipped with my pager and personal cell phone. I would say to my team "Page me if you need anything." --- Support this podcast: https://podcasters.spotify.com/pod/show/betonhos
WELCOME to my new INTERVIEW EDITION with Guest Jill Woods.Wood's Bio:Currently Dual Director of Sales for Aimbridge Hospitality in the Indianapolis Downtown market representing the Courtyard by Marriott at the Capitol and the Residence Inn on
My name was changed from Hiller to Hitler and it was then, that I realized, it was time to take some pretty drastic measures to turn this hotel around.--- Support this podcast: https://podcasters.spotify.com/pod/show/betonhospitality/suppor
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