In this episode, Dominique discusses the breakdown in the customer experience when familiarity gets in the way. Dominique explains the difference in the customer experience as a business owner and then as a customer to showcase the different thought processes one may go through.

Dominique explains the two different types of customers and how the customer experience can be portrayed depending on what type of customer you’re targeting and the result of each experience. The information provided in this episode shows you how to create and maintain balance and boundaries in your business to be respected.

The moral of the story is…

Set the proper tone for your business that’s going to allow you to get and keep all types of customers. n this case, if you operating at your highest level of excellence it’s easier to appease everyone than to operate at a basic level and miss out on valuable customers. Even if the basic customer doesn’t value the customer experience, if operating at a basic level you only satirizing basic ppl. You missing out on the high level clients that you could be receiving and retaining in your business. 

Always give more than what is required. That satisfies everyone. Kill two birds with one stone. 

If you’re in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below:

https://hello.dubsado.com:443/public/appointment-scheduler/5da3410a4386d62074c5341a/schedule

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