Harriet Wakelam, Director of Human Centred Design at IAG, grew up in a prototyping household. Her industrial designer father would line up eight kettles on the kitchen bench and ask her to choose one kettle to make a cup of tea. "It was a prototyping household," she explains, simply. Those early life lessons now inform the career she's made helping banks, Australia Post and now an Insurance monolith innovate. Hear how ...
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