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How Customer Experience ate the marketing profession

How Customer Experience ate the marketing profession

Released Friday, 23rd February 2018
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How Customer Experience ate the marketing profession

How Customer Experience ate the marketing profession

How Customer Experience ate the marketing profession

How Customer Experience ate the marketing profession

Friday, 23rd February 2018
Good episode? Give it some love!
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Joanne Stone, Director of Customer Experience at recruitment firm Hudson Asia Pacific, explains how marketing as a profession has become less about campaigns and more about engaging touch points along a customer journey. 

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Customers Matter

Customers Matter is a podcast about customer-centred marketing in an age of digital disruption. We promise the intellectual rigour of Harvard Business Review to our topics with the passion and the energy of talk-back.

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