Join our CEO Denis Ahern, and Business Development Manager Helena O' Brien on Ep #8 of the IMS Hotel Tech Unwrapped podcast series, where we unravel the pivotal role of technology in hospitality.

Watch episode here: https://youtu.be/7ukuVddQGxI

In this episode of Hotel Tech Unwrapped, Denis and Helena discuss phone and voice communications technology in the hospitality industry. They highlight the importance of having a well-designed phone system that can generate revenue, improve operational efficiency, and enhance the guest experience.

Takeaways- A well-designed phone system in the hospitality industry can generate revenue, improve operational efficiency, and enhance the guest experience.- Key considerations for phone systems include having multiple channels for calls, integrated voice receptionists, and integration with property management systems.- Cloud-based phone solutions offer flexibility, sustainability, and cost-effectiveness.- Phone systems can be integrated with other communication channels to create an omnichannel experience.- Investing in a phone system can lead to operational efficiencies, such as real-time room availability updates and streamlined communication between staff members.

Chapters00:00 - Introduction and Overview06:53 - Revenue Generation with Phone Systems26:34 - Sustainability and Future Considerations