The connectivity between agents and insurers is critical to serving consumers. In this episode, Becky and Laird talk about IVANS' recent findings in their annual report on the agency-insurer connectivity. Plus, we talk about the end of the decade and whether the Better Business Bureau means as much as it used to.Agency-Insurer Connectivity: An IVANS Annual Report (https://www.ivansinsurance.com/en-us/for-insurers/resources/reports/insurer-agency-connectivity-an-ivans-annual-report/)Paula Abdul - Opposites Attract (Official Video) (https://www.youtube.com/watch?v=xweiQukBM_k)Why does Texas-based USAA have an ‘F’ rating from the BBB? And why doesn’t the company seem to care? (https://www.dallasnews.com/news/watchdog/2019/11/29/why-does-texas-based-usaa-have-an-f-rating-from-the-bbb-and-why-doesnt-the-company-seem-to-care/)