Join Katrina Macdermid and Wesley Eugene on the debut episode of the Humanising IT™ podcast with special guest David Ratcliffe, president of Pink Elephant and ITSM pioneer. They explore the complexities of ITSM, discussing why things go wrong a

ITIL 4 Masterclass - Akshay Anand

Sep 11th, 2022 54m 20s

In this world exclusive masterclass with Akshay Anand, hosted by Brad Busch we focus on ITIL 4’s guiding principles. Akshay was the Product Ambassador of ITIL 4, a former ITIL Global Ambassador and now a Principle Solutions Architect at Atlassi

12 Walkaway Transformation Moments (or Face Palm Moments) – Episode 2

Mar 25th, 2021 34m 19s

In this 2nd episode Chris Barrett: Transformation Specialist, Board Advisor and Educationalist with Barry Anderson: Senior Communications Strategist share their experience in managing complex Transformation Programmes. This unique series offer

12 Program Transformations Walkaway Moments (or 12 Face Palm moments)

Jan 14th, 2021 30m 7s

In this podcast, we have 2 special guests: Barry Anderson: Transformation Strategist and Expert & Chris Barrett: Transformation Specialist, Board Advisor & Educationalist. With Barry & Chris, we explore the challenges of running Transformati

Superintendent Martin Hayston, Director, Client Services and Engagement for the NSW Police Force

Oct 15th, 2020 38m 18s

How did a police officer end up being in charge of an IT organisation? In this episode we speak to Superintendent Martin Hayston, Director, Client Services and Engagement for the NSW Police Force. We learn not only about how IT has transformed

Professor Michael Buist

Aug 28th, 2020 34m 30s

Do you know that 10% of people entering hospital can expect to suffer an adverse event? And of those, another 10% would die or experience a serious disability. In this episode, we speak to Professor Michael Buist, an intensive care specialist,

David Ratcliffe |Co-Founder and President of Pink Elephant

Jul 2nd, 2020 37m 3s

If you think that the world of IT service management is something that is not easy to explain, then you would resonate with our guest in this podcast. In this episode, we speak to our special guest, David Ratcliffe, co-founder and president of

Trailer

Introducing Katrina Talks Humanising IT

Jun 10th, 2020 2m 38s

Welcome to Katrina Talks Humanising IT, a podcast that promotes the critical role Informational Technology plays in our world today. A shout-out to all IT professionals and specialists from all walks of life: Your journey to becoming an effecti

The connection to the T-Bar and Marco Bill Peter

Jun 10th, 2020 41m 31s

Think about the focus needed to get on that fast-moving T-Bar under the butts of skiers ranging from clumsy amateurs to world class skiers – that laser focus on the customer is exactly what Marco Bill Peter Senior Vice President - Customer Expe