This week’s podcast is a product review. I interviewed Ami Meoded CEO., http://likebillions.com/ Ami claims his system can maximize contact centers profitability. Tune in and hear for yourself how he backs up his claim..

Social Media – the Future of Customer Service

Mar 4th, 2015 30m 7s

While the majority of companies use social media for marketing and sales, it can be an even more effective tool for customer service. Today everything has gone ‘social’ and customer service is not an exception. It’s easier than ever for custome

How to Join the Customer Service Revolution and Not Be Left Out!

Feb 25th, 2015 32m 2s

This week’s interview is with John DiJulius of http://www.thedijuliusgroup.com/johndijulius/Has writing a new book. The Customer Service Revolution. http://thedijuliusgroup.com/shop/items/books/1/When I asked him, “So why is it a revolution

Customer Watch Dog Agency Bites Companies with Bad Customer Service!

Feb 18th, 2015 26m 43s

This week’s interview is with Ehud Peleg, CEO of the Israel Consumer Council, a customer advocacy agency. Ehud gives us a perspective from a Customer Service watchdog perspective.What do you think he has to say about customer service?Tun

Cupcake Sprinkles & Customer Service a Secret Revealed

Feb 11th, 2015 31m 22s

This week’s interview is with Customer Service Guru Dr. Chip Bell author or co-author of seven national best-selling books, shares how to significantly enhance and enrich your customers’ experiences, ramp up customer acquisition, increase deep

What Customer Service Myths do you Believe in?

Feb 4th, 2015 30m 1s

There are assumptions and then there a facts. Seems like that myths are what drive many people to take actions in the wrong direction. But good news for us. This week’s interview with Paul Harts is a Customer Service Myth Buster. Paul loves to

Call Center Success Secrets!

Jan 21st, 2015 32m 12s

This week’s interview is with Marco Houthuijzen - Teamleader Inside Sales Europe at Implant Direct Sybron International and owner of the Linkinedin Group Customer Care Network. Marco is a front line customer service profession with tons of f

Customer Service Agent Quits Job and Becomes a Consultant!

Jan 14th, 2015 24m 46s

Have you ever thought about taking your years of frontline customer service experience and becoming a consultant? Meet Errol Allan Expert/Consultant/Trainer/Speaker/Author/Practical Hands-On Experience customer service professional.Listen ho

ecp-training

Jan 8th, 2015 17m 53s

The Secret to Employee Engagement

Jan 7th, 2015 26m 16s

How engaged are your employees? According to my guest David Olsen of Recognition Pro studies show that the majority of employees are disengaged! Wow! Why do you think that is and what’s going to change that around?Tune into this week’s Podca

Are you Parenting or Managing? 5 ways to tell.

Dec 17th, 2014 29m 48s

Besides learning how to tell of what kind of manager you are or have, employees learn how to tell their manager what you need.That’s just a taste of a couple of this week’s take away packed put into action right now Making Excellent Customer

Secrets to the Customer and Employee Experience.

Dec 10th, 2014 26m 59s

For nearly a decade Michel Falcon has devoted his career to the employee and customer experience. He has worked with and spoken to executives from Verizon Wireless, Tim Hortons, Tangerine Bank, Lexus and many other billion dollar companies to

WOW = WOM the Startup & Small Biz Success Formula

Dec 3rd, 2014 31m 2s

Where does WOM (Word of Mouth) come from? Excellent customer service! It’s where someone is so impressed with you that they just have to tell everybody!I had the privilege of interviewing Liam Austin from smalltoday.com a forum for those tha

Do you Really Care where your Customer Service Rep is from?

Nov 26th, 2014 25m 23s

One of the most amusing things I have experienced in receiving customer service was getting a rep with a “Texas” accent named “Dillon” that kept losing his “Texas” accent when things were getting kinda hot.The focus of the conversation shifted

Making Excellent Customer Service Awesomely Simple

Nov 19th, 2014 29m 7s

I have been interviewing expert after expert and it seems like they all say the same thing just in their own unique way. They are for sure inspiring and each has a certain charm that can’t be resisted!As I was looking for more people to interv

How to make your whole company a “Customer Service Dept.”

Nov 12th, 2014 34m 3s

This week’s podcast I interviewed Patricio Porras of Service Quality Institute. Patricio is one of those that have come from the ground up. He has gone from delivering excellent customer service to teaching how to deliver excellent customer ser

Are your Customer Service Policies Stupid?

Nov 5th, 2014 28m 51s

My guest on this week’s podcast John Tschohl says that two big reasons for poor customer service is that some companies just have plain stupid policies and employees are afraid to make decisions.I have to admit. I have run into “stupid” polici

Ron Kaufman - How do you create Uplifting Service?

Oct 29th, 2014 28m 47s

I had the privilege of interviewing Ron Kaufman who is on a personal mission to uplift the world by helping people learn how to create value for others. Ron has written a book called “Uplifting Service” which he describes in detail how you can

Shep Hyken - Always be Amazing!

Oct 21st, 2014 28m 13s

Shep HykenWHO IS SHEP?Customer Service and Experience Expert – Hall of Fame Speaker – New York Times and Wall Street JournalBestselling AuthorShep Hyken, CSP, CPAE is a customer service expert, professional speaker and bestselling author w

Meet Wu who brings WOW to Customer Service!

Oct 15th, 2014 25m 56s

This week’s interview is with frontline customer service professional Sjong Wu. He likes to be called Wu.When I interviewed Wu he was working at Accenture, a multinational management consulting, technology services, and outsourcing company.

The Secret to Making Extraordinary Customer Service…

Oct 8th, 2014 26m 35s

The Secret to Making Excellent Extraordinary Customer Service…Treat others the way you want to be treated! Oh no, not another cliché! Run away!!! Jez Rose the Behavior Expert as he is best known as in the Customer Service, Customer Experien

World Peace through Customer Service!

Oct 1st, 2014 26m 11s

This week’s podcast has an unlikely pair having a friendly conversation. Both from counties and cultures that are thought not to be on friendly terms. One from Israel the other from United Arab Emirates. But for these two there are no borders t

FRONTLINE CUSTOMER SERVICE PROFESSIONALS ROCK!

Sep 24th, 2014 32m 12s

“Wow, if you can put up with me after the way I acted, you are somebody really special! Will you go out with me?”Many times when we hear about interviews, they are with big name experts and I guarantee you we do have a big names for you. But w

Making Excellent Customer Service the Standard

Sep 14th, 2014 22m 45s

Abraham Venismach founder of the LinkedIn group Making Excellent Customer Service the Standard 23K+ members and over 300 new members each week. In this podcast Abraham introduces himself and talks about his exciting new podcast series about Mak

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