Experiences are hard to define. Sure, we can describe them: good or bad, memorable or bland, rated on a scale from one to five. Many people are exploring the frontiers of the experience economy with increasing intensity: customer experience, us

16. What's The Problem

Dec 30th, 2020 49m 44s

People have opinions. We like to question things, whether we say it out loud, under our breaths, or keep it bottled up inside. It can be harder to know where opinions come from, or where they might lead us.In our minds, we employ a version of

15. Customer Experience Systems

Nov 9th, 2020 55m 25s

Customer experience management is about balancing the needs of customers and organizations. The work often starts with walking in a person’s shoes to better understand their point of view. People are complicated, and serving them well isn’t eas

14. Essential Brand Building Steps

Oct 27th, 2020 36m 2s

Recently, Peopledesign's president, Kevin Budelmann, was invited to be a guest on the On Branding Podcast, hosted by Arek Dvornechuck, a brand design expert based in New York and focused on branding and logo design. Arek interviews Kevin and th

13. UX Principles at Work

Oct 7th, 2020 52m 34s

Built environments are places made by people that support human activity and part of everyday experience in our modern world. Physical, digital, or hybrid experiences are part of what’s next. The future may echo the past but is forged in the pr

12. Unbundling Education

Aug 31st, 2020 54m 30s

Education is at a crossroads. Students, parents and everyone else feels it. One way to innovate is to unbundle and repackage offerings into new categories where people derive the most value. It can be hard to think this way given how we typical

11. Human-Centered Design in a Time of Crisis

Aug 17th, 2020 25m 13s

Last week, Kevin Budelmann was invited to be a guest on The Tom and Bob Show. Kevin joins Tom DeWitt, Ph.D. the Director of CXM Michigan State University and Bob Kiple, MBA, a retired General Motors Global Customer Experience Strategist for int

10. Experiences, Large and Small

Aug 6th, 2020 47m 58s

Why do we talk about customer experience? Customers have had experiences since there were customers, so why is CX a topic today?The concept of designing experiences is not new. It’s been around since the 1980s as an extension of product design

9. Balance

Jul 15th, 2020 52m 10s

Organizations, employees, and customers should be in balance. The symbiotic relationship between these three entities is vital for stability, growth, and long-term success. It’s difficult to achieve and maintain. When organizations get out of

8. Accelerated Change

Jun 23rd, 2020 1h 5m

From haircuts to concerts, everyone wants to go back to the way things were before the lockdown. Even at the scale of this crisis, it’s tempting to think of it as a blip or an anomaly, but things are not likely to go back to normal. Our new rea

7. Learning and Leadership

May 19th, 2020 1h 8m

The coronavirus pandemic is having an enormous impact on the economy and daily life for millions around the world. Most of us are anxious for things to return to normal. Many are starting to think about what comes next. But in higher education

6. Hard Reset: What's Next for Office Furniture?

May 12th, 2020 1h 1m

In a global health crisis, much is uncertain. What is clear is that the disruption of the global economy is just starting to be felt. It may take years for certain industries to recover, and many will be changed in the process. The office furni

5. No NeoCon. Now What?

Apr 15th, 2020 56m 43s

A discussion about taking new risks in the commercial furnishings marketplace, based on a recent article on our blog. Read it here.Peopledesign is a design innovation firm helping leaders navigate change. Office Hours is a time we've set aside

4. The Industrial Mindset

Mar 30th, 2020 46m 44s

A discussion about how an industrial mindset can hold you back, based on a recent article on our blog. Read it here.Peopledesign is a design innovation firm helping leaders navigate change. Office Hours is a time we've set aside to discuss ide

3. Say What You Mean

Jan 12th, 2020 34m 17s

A discussion about saying what you do, and doing what you say, based on a recent article on our blog. Read it here.Peopledesign is a design innovation firm helping leaders navigate change. Office Hours is a time we've set aside to discuss idea

2. Sparking Growth

Nov 16th, 2019 50m 6s

A discussion about Sparking Growth based on a recent article on our blog. Read it here.Peopledesign is a design innovation firm helping leaders navigate change. Office Hours is a time we've set aside to discuss ideas we're thinking about and i

1. What is a Product?

Oct 11th, 2019 32m 43s

A discussion about how products are becoming services, and vice versa, based on a recent article on our blog. Read it here.Peopledesign is a design innovation firm helping leaders navigate change. Office Hours is a time we've set aside to disc

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