The CARES Act is the largest economic stimulus package in U.S. History, earmarking 175 million dollars for healthcare providers. Jeff, Lisa, and Hayden talk with Tony Andrade, Partner at the accounting firm Moss Adams, about how healthcare inst

Adapting Your Operation to the New Normal

Apr 6th, 2020 15m 21s

In a time of uncertainty, leadership is all the more important. Jeff, Lisa, and Hayden talk with Tammy Bickle, Director of Revenue Cycle at Oregon Health and Science University, about leadership during the Covid-19 chaos. The team learns how th

Large Balance Denials, Part 2

Mar 20th, 2020 27m 22s

A denial, according to HealthInsurance.org, “is the refusal of an insurance company or carrier to honor a request by an individual, or his or her provider, to pay for healthcare services obtained from a healthcare professional." According to Be

Large Balance Denials, Part 1

Mar 11th, 2020 55m 1s

OK Boomer, What are You Going to do About Medicare?

Dec 30th, 2019 30m 1s

The topic of Medicare tends to elicit an "Ok Boomer" response in millennials, but we haven't seen much dialogue about this program. In this episode, our hosts Jeff Johnson, Lisa Kirk and Hayden Reese discuss the problems associated with Medicar

The Impact of Robocalls on Consumers

Nov 26th, 2019 24m 27s

A recent article from Forbes reports “In the U.S. alone, there were 47.8 billion robocalls made in 2018, and is a staggering 56.8% increase compared to 2017, which is concerning for a lot of Americans." In this episode, our hosts Jeff Johnson,

Why Don't People Pay Their Bills?

Oct 3rd, 2019 19m 17s

There’s an old adage in self-pay collections: there are three types of people; those who will pay their bills, will pay but need a nudge, and those who won’t pay. With specifics to medical bills, some individuals certainly can't afford to tackl

Nudges for Patient Financial Decision Making

Aug 8th, 2019 21m 59s

Do you ever let an important decision fall through the cracks? It seems like no amount of mental reminders can help you take the next step. In this episode, our hosts Jeff Johnson, Lisa Kirk, and Hayden Reece, who serves as an on-staff behavior

HFMA Special Edition: Innovation and Disruption

Jul 11th, 2019 26m 39s

This HFMA Special Edition includes our podcast hosts, Jeff Johnson and Lisa Kirk, discussing innovation and disruption with conference attendees, Kelly Smith of Oregon Health and Science University and Dhruv Sikka from WellNow Urgent Care, at t

Patients and Digital Engagement

Jun 20th, 2019 26m 39s

In the premier episode of Self-Pay Stream, our hosts Jeff Johnson and Hayden Reece, join Professional Credit’s Lisa Kirk and Stephanie Rhoades, the Director of Revenue at Oregon Medical Group, to discuss the importance of using digital channels

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